Job Description

Customer Service Officer - Yarra Leisure

Permanent - Part Time (minimum 5 hours per week)

Band 3A – $66,391.89 (pro-rata) + super

Join the Yarra Leisure Customer Experience Team as a Customer Service Officer. The role of the Customer Service Officer is to provide exceptional customer service and complete daily administrative functions including member and guest check-ins, retail and membership sales, conducting facility tours and processing memberships, whilst maintaining a safe and professional customer service area.

Yarra Leisure operates five facilities out of the Collingwood Leisure Centre, Fitzroy Swimming Pool, Richmond Recreation Centre, Collingwood Estate Gym and Burnley Golf Course.

In this role, you will have the opportunity to:

• Provide memorable and efficient customer service to patrons of the Yarra Leisure Venues, in line with City of Yarra customer service standards.
• Develop strong relationships with all Yarra Leisure patrons and staff ensuring a positive contribution to team dynamics.
• Keep abreast of all Yarra Leisure products, services, policies and procedures and ensure consistent and accurate information is delivered to patrons.
• Complete daily administrative functions including retail sales, conducting facility tours and processing memberships, whilst maintaining a safe and professional customer service area.

For further information, please refer to the or contact Justin White, Customer Experience Team Leader on 9205 5522 or justin.white@yarracity.vic.gov.au.

100031 Customer Service Officer - Position Description - July 2025.pdf

Applications close on Monday 1 June 2026, at 11:55pm.

In your application, please include your Resume and a 1-page Cover Letter In your cover letter, provide a brief overview addressing the Key Selection Criteria as outlined in the Position Description. A separate document addressing KSC is not required.

Additional Information

This position is subject to a satisfactory Police Check and Working with Children Check prior to commencement. Each application will be considered on its merits.

At Yarra Every Job is a Climate Job! Acting on the climate emergency requires that we change the way we think, make decisions, and prioritise action. We must embed proactive climate responses in the ways we govern, live our lives, and conduct our work. Every choice we make today and into the future will have an impact; this is true for Council and the community.

Acknowledging the scale of this crisis, at Yarra we are committed to ensuring that every job is a climate job meaning that each staff member will play a key role in shaping our climate response.

Yarra's Commitment to Diversity

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.

We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.