Job Description

About the Role:

The Customer Service Officer at Carbiz is responsible for guiding customers through the claims and eligibility process and car rental hires with a focus on high-quality customer service.

Acting as the main liaison between customers, external stakeholders and internal departments, this position is vital to enhancing customer satisfaction and ensuring seamless customer experience.

Perks & Benefits:

• Bonus Incentive Scheme - Additional earning potentials through various streams of bonus incentives.

• Career Development - Ongoing training, mentorship, and growth opportunities.

• Collaborative Environment - Work with like-minded professionals.

• Head Office Location - Less than 10 minutes from Mascot Station.

• Team Celebrations - Monthly catered lunches, birthday and event celebrations.

• Study Assist Program - Support for your educational pursuits.

• Employee Wellbeing Program - 24/7 support and wellbeing resources.

• Exclusive Discounts - Special offers through Employment Hero and Flare.

About the Role:

In this role, you’ll be the first point of contact for our customers and network partners, providing support in conducting eligibility checks and coordinating vehicle rental hires.

Key responsibilities include:

• Engage directly with customers to secure detailed information needed for claim processing, providing clear guidance throughout the claims process.

• Conduct thorough eligibility assessments for customers requesting rental vehicles, verifying details to determine if they meet the required criteria for support.

• Collect and document all relevant details from customers and other stakeholders to support the claims process, conducting further investigations when required.

• Serve as the primary contact for external stakeholders, including insurers, repair shops and towing companies, maintaining efficient and professional communication.

• Coordinate with internal teams such to support seamless claim resolution and uphold service standards.

• Provide exceptional service by responding to customer inquiries, guiding them through the claims and rental process, and offering regular updates on their claim status.

About You:

• Prior experience in phone-based customer service or sales (preferred but not essential - we hire based on attitude!).

• 38-hour work week | Have flexible availability to work Monday–Sunday between 7:00am-9:30pm (preferred).

• Proficiency in additional languages, such as Mandarin or Cantonese (desirable).

• Tech-savvy with strong computer literacy.

• Excellent organisational skills and capable of handling multiple tasks effectively.

• A warm and enthusiastic personality, with a strong sense of empathy.

About Us:

Carbiz is proud to be a HRD 5 star employer of choice – 2025 We’re more than just an award-winning vehicle replacement provider. We’re committed to keeping our customers’ lives moving when their car can’t, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 11,000 5-star reviews and multiple industry accolades, including Business Concept’s ‘Automotive Awards 2022, 2023, 2024’, ‘Australia's Best Accident Replacement Service’ for three consecutive years from ProductReview.com.au and more, we’ve earned a trusted reputation for delivering reliable like-for-like vehicles when they’re needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life’s unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time.

• Better than yesterday - We grow each day, learning from our experiences.

• Win with trust - Lead the market by being trusted, reliable and helpful.

• Collaborative core - Working smarter together.

• Valuing people - We respect our people, encourage their development, and reward their performance.

Apply Now:

If you, or anyone you know, are looking for a Customer Service Officer position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you!