Job Description

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Role

We’re looking for an experienced and solutions-focused Customer Service Officer to join our team, supporting our Commercial & Industrial (C&I) customers.

What you’ll be doing

• Managing relationships with Commercial & Industrial customers, acting as a key point of contact
• Handling customer enquiries and delivering a responsive, solutions-focused experience
• Taking ownership of customer issues from start to finish, ensuring timely and positive outcomes
• Working closely with internal teams and external partners to coordinate effective service solutions
• Investigating complex queries, identifying root causes, and escalating where needed
• Maintaining accurate records and ensuring systems (Salesforce) are always up to date

About you

You’re someone who takes genuine pride in delivering a high standard of service and building positive relationships with customers. You’re confident navigating more complex enquiries, enjoy getting to the root of a problem, and won’t shy away from taking ownership to see things through. With a proactive mindset and a calm, professional approach, you’re able to juggle competing priorities while staying organised and focused on achieving the best outcome for both the customer and the business.

• You have previous call centre or customer service experience (highly regarded)
• You’re confident managing more complex customer interactions
• You’re a natural problem-solver who takes ownership and sees things through to resolution
• You’re organised, detail-oriented, and thrive when juggling multiple priorities
• You’re a strong team player who enjoys collaborating to get the best outcomes

What’s in it for you:

• A close-knit team – Join a small, supportive crew backed by a broader network of experienced colleagues who are always ready to lend a hand.
• Structured 2-week training program to set you up for success
• Make a real impact – Be part of a team that contributes meaningfully to your local community.
• Competitive salary package – Enjoy a generous and rewarding remuneration.
• Join a high-growth, ASX 100-listed business – Be part of a company with big goals and the momentum to match.
• Employee share program – Share in the success you help create.
• Great staff benefits – Including novated leasing, salary sacrificing on work-related expenses, discounted private health insurance, and more.
• Ongoing training – We’ll support your continued learning every step of the way.

Our Process:

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

• We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
• If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.
  Join us on our exciting journey towards a sustainable future.
• Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.