Job Description

We are looking for a highly organised, resilient, and customer-focused Customer Service Officer to join our team.

This is a varied and fast-moving role that supports both customers and Sales Consultants through a combination of phone support, administration, order management, and problem solving. No two days are the same, making this an ideal opportunity for someone who enjoys variety, ownership, and working in a high-volume environment.

This is not a traditional call centre role — it’s a hands-on position with high level of administration where initiative, communication, and the ability to think on your feet are highly valued.

This is a full-time position, Monday to Friday, 9:00am – 5:00pm, based at our Head Office in Yandina.

Key Responsibilities

• Be a main point of contact for customer inquiries via phone, email, online queries and ensure prompt and professional responses.
• Provide administrative support to our sales team by preparing quotes, processing orders, and assisting with management of customers.
• Assisting the sales team with lead generation activities, including scheduling of appointments and following up on inquiries.
• Contribute to the continuous improvement of customer service process and overall customer satisfaction.
• Conducting after delivery customer satisfaction surveys and associated reporting.
• Customer warranty support.
• Management of customer issues with positive resolutions that meet the customer needs.

About you

• Background in retail, real estate, insurance, hospitality, or other fast-paced customer service environments preferred but not essential
• Strong customer service focus with a genuine desire to help customers and resolve issues quickly
• Solution-focused mindset with the ability to think on your feet and take ownership of outcomes
• Calm, resilient, and able to perform under pressure in a fast-paced environment
• Excellent communication skills with a professional, customer-first approach
• Strong multitasking, organisational, and time management skills
• Proactive attitude with the ability to learn systems quickly and work independently

What we can offer

• Permanent full-time position within a growing Sunshine Coast business
• Genuine career progression and long-term development opportunities
• Exposure to multiple business functions and all areas of the organisation
• Friendly and supportive leadership team who genuinely care about their employees and make you feel valued
• Supportive and friendly team environment where your contribution matters
• Strong foundation role to build a long-term career pathway
• 17.5% annual leave loading
• Team incentives and rewards to recognise and celebrate success

Who are we?

BFX Furniture is a proudly Australian owned company specialising in the design, manufacture and supply of education and commercial furniture solutions. Since its establishment in 1987, BFX has grown to become one of the leading suppliers of furniture in Australia. With a commitment to customer service backed by years of industry experience and a team dedicated to research and development, BFX Furniture doesn’t just deliver furniture, we deliver innovation and superior design. Our success is a direct consequence of the commitment we make to connecting between our physical environments and the improvement with social and learning outcomes.

Ready to apply?

Please send your CV and cover letter outlining your skills and experience.

As part of the recruitment process, you may be requested to undertake background checks such as criminal history and reference checks. We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles.