Job Description

About the role

Join the team at RAM Equipment, a trusted name in earthmoving equipment hire and sales. We're looking for a Customer Service Representative who thrives on delivering outstanding service and building strong relationships with our valued clients.

Based full-time at our Richmond, SA office, you’ll be the first point of contact for customers—whether it’s over the phone, via email, or in person. Your role will be key in ensuring smooth day-to-day operations and supporting our sales and hire team.

A background or understanding of the construction or civil industries will be highly regarded, as it helps you speak our customers’ language and understand their needs.

What you'll be doing

• Handle a high volume of inbound calls, emails and client inquiries with professionalism and efficiency
• Respond to customer requests and queries in a timely and accurate manner
• Process orders, returns and other customer transactions accurately
• Process hire bookings and coordinate logistics with internal teams
• Collaborate with the sales and operations teams to ensure seamless customer experiences
• Maintain accurate records and documentation of all customer interactions
• Contribute to the continuous improvement of our customer service processes and procedures

What we're looking for

• Minimum 2 years' experience in a customer service or client-facing role, ideally in the construction or industrial equipment industry
• Strong communication and interpersonal skills, with the ability to build rapport and provide excellent customer service
• Excellent problem-solving and critical thinking skills to handle a diverse range of customer inquiries
• Proficient in using customer relationship management (CRM) systems and other office productivity software
• A team player with a positive attitude and the ability to work collaboratively
• Good time management and organizational skills to manage a high volume of tasks and deadlines
• Valid Australian driver's license with clean driving record
• Must be legally entitled to work in Australia

What we offer

At RAM Equipment, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, you will enjoy:

Opportunities for professional development and career advancement

A collaborative and inclusive team culture that values work-life balance

Convenient location

Be part of a business that's growing and making an impact

About us

RAM Equipment is a family-owned business that has been providing reliable equipment and services to the construction industry for over 50 years. We are a leading South Australian equipment hire company and attachments provider, partnering with civil, earthmoving, mining, railway and pipe laying contractors locally and across Australia.

At RAM, our purpose is simple: to make things easier for our customers. We deliver the right equipment, when and where it’s needed - backed by practical advice, deep industry knowledge, and a commitment to genuine service. By understanding your goals, challenges, and deadlines, we help keep your projects moving forward - on time, on budget, and with confidence.

Apply now!

For any questions, a copy of the position description, or further information, please don't hesitate to contact us at careers@ramequipment.com.au or apply directly on https://www.seek.com.au/job/87745139 .

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