Bureau Veritas Group

Customer Service Officer

Bureau Veritas Group  •  Hanoi, VN (Onsite)  •  2 months ago
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Job Description

  1. Main Duties & Responsibilities:
    • Control of documentation and records
    • Ensure that the filing & record keeping of Department are in line with BV procedures
    • Issue job sheet for inspection assignment as required by Department Manager.
    • Maintain and update sale & schedule logbooks
    • Prepare monthly reports sale report and general report
    • Issue and control invoicing processes
    • Contact with client for inspection scheduling
    • Provide logistics and other supplies to surveyors for the purpose of implementation of job assignment
    • Perform all administrative activities as required for the operation of the Department
    • Review all timesheet & expenses of surveyors / supervisors / sales staff / De.ty Manager and Manager for submission to relevant managerial persons for approval
    • Assist in marketing & sale (prepare materials / in.t for proposal, tender, translation, etc. as required)
    • Perform other assistant activities as and when reasonably requested by Manager and other staff.
    • To do market research and define potential clients
    • To decide the BV products can sell in the market in priority order
    • To prepare a list of potential clients for the products
    • To prepare a marketing & visit plans on weekly basis
    • To perform the marketing & visit plans to get the following minimum information of service
    • Prepare technical & financial proposal and draft of the contract.
    • Assist in charge of the works on projects
    • Assist the project implementation complies with BUREAU VERITAS methodology
    • Contributes towards the client recognition of BUREAU VERITAS work and contributes towards future development
    • Contributes towards the skills and know-how internal exchange

Candidate Profile

  • University degree;
  • At least 2 years’ experience in the customer services/ technical support/ Department assistant.
  • Wide relation project management, project developer

Technical and professional skills

  • Good communication
  • Customer services
  • Fluent in reading, writing & speaking English
  • Good command in office software (Word, Excel, PowerPoint, …)
  • Back-office admin skills
  • Understanding of services for industrial, construction, power and utilities project, real estate…good capability in marketing & sales activities
Bureau Veritas Group

About Bureau Veritas Group

Bureau Veritas is a world leader in Testing, Inspection and Certification. Our mission is at the heart of key challenges: quality, health and safety, environmental protection and social responsibility. Through our wide range of expertise, impartiality and independence, we foster confidence between companies, public authorities and clients.

Bureau Veritas is a Business to Business to Society company, contributing to transform the world we live in. Driven by society, we are working ever more closely with our clients, addressing today’s crucial challenges and answering society’s aspirations.

Bureau Veritas is listed on the Euronext Paris (Compartment A, code ISIN FR 0006174348, stock symbol: BVI).

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Paris, FR
Year Founded
1828
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