Job Description

Location: Narellan

Work arrangements: Full time permanent, Monday to Friday 8:30am to 5pm.

Salary: $80-90k + super

Perks:

• Join a family-owned residential builder with a strong reputation and long staff tenure.
• Work closely with experienced leaders in a flat, supportive management structure.
• Your portfolio will range from quality residential builds through to high-end, custom homes.

About You:

• Minimum 5+ experience in a customer service or customer relations role within residential construction.
• Ability to work independently while supporting a collaborative team environment.
• Proficient in Microsoft Word and Excel.
• Experience using Onsite Companion Systems is desirable but not essential (training provided)

About The Company:
My client is a well-established, family-owned residential home builder founded over 10 years ago, delivering approximately 100 homes per year across Greater Sydney and surrounding growth corridors. With a team of around 40 staff, the business builds a diverse portfolio of homes ranging from quality residential builds through to high-end, custom homes.

The company is known for its strong family culture, supportive leadership style and positive working environment. With a flat management structure and efficient systems in place, the team is empowered to make decisions, take ownership and build long-term careers within the business.

The Role:
This hands-on Customer Service Officer manages client relationships from contract to handover. Reporting to the Operations and Pre-Construction Manager, you will be the key contact for clients, trades, supervisors and internal teams. You will ensure all documentation, approvals and certificates are accurate and timely. This will allow you to successfully manage approximately 20-25 projects at the one time.

Key Responsibilities:

Customer Relationship Management

• Act as the primary contact for clients after contract signing.
• Manage relationships throughout pre-construction and construction phases.
• Provide regular, clear updates and manage client expectations effectively.
• Handle client enquiries and concerns with professionalism.

Variations and Documentation

• Manage client variations in line with internal policies and procedures.
• Ensure all documentation is accurate, approved and complete.
• Prepare construction folders for supervisors prior to commencement.
• Prepare handover folders and documentation for clients at completion.

Compliance and Construction Support

• Liaise with contractors and suppliers to obtain compliance certificates.
• Coordinate and obtain Occupancy Certificates and Final Occupancy Certificates.
• Work closely with the permits team, supervisors and construction staff to ensure jobs progress smoothly.
• Act as the central keeper of job documentation and client records.

Administration and Team Support

• Provide support to the wider customer service and construction teams.
• Manage phone calls, enquiries and general administration tasks.
• Complete data entry, filing and system updates using Companion or similar systems.
• Assist with ad hoc tasks as required in a fast-paced environment.

Why Join:
This is an opportunity to step into a senior customer service role with a respected, family-owned builder that genuinely invests in its people. You will be joining a stable, positive team with strong systems, experienced leadership and a long-term outlook. A comprehensive handover is planned, allowing you to transition smoothly into the role and set yourself up for long-term success.

How to Apply
Interested? Click Apply and upload your resume, or reach out directly to Amaraj Bansal on 0497 070 532 for a confidential chat.

Every application is treated with complete confidentiality; your details will never be shared without your permission.

You must have unrestricted working rights in Australia to apply.
Only shortlisted candidates will be contacted.