Job Description

Customer Service Officer – Adelaide CBD, SA

Company: BGIS, National Operations Centre
Employment Type: Full-Time, Permanent, Hybrid (3 days office / 2 days WFH)
Salary: $63,000 plus Superannuation
Location: Adelaide CBD – Close to Public Transport
Other Information: Core Business Hours with Occasional Weekend and Evening Shifts

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across healthcare, government, commercial, and retail sectors. We are committed to service excellence, safety, and fostering inclusive environments where people feel valued and supported.

Purpose of the Role

BGIS is seeking two experienced Customer Service Officers to join our National Operations Centre in Adelaide. Reporting to the Team Leader, you will be the first point of contact for clients, ensuring service requests are managed accurately, efficiently, and within KPI timeframes.

This role is ideal for someone with strong call centre or operations centre experience who thrives in a structured, fast-paced environment and takes pride in delivering high-quality customer outcomes.

You will bring a calm, professional phone manner, strong attention to detail, and the ability to interpret and action requests quickly while maintaining accuracy.

Key Responsibilities

• Answer incoming client calls promptly (within 10 seconds KPI)
• Interpret and action requests within required timeframes
• Log work orders accurately using the CMMS
• Provide updates, reports, and information to clients and service providers
• Liaise with Facilities Managers and contractors to clarify technical matters
• Maintain accurate customer data and service records
• Ensure compliance with BGIS systems (QMS, OH&S, EMS) and relevant legislation
• Support KPI delivery and maintain high client satisfaction

Education, Experience & Skills

Essential:

• Previous experience in a Customer Service Centre or Operations Centre
• CEFR English proficiency level B2 or above
• Strong professional telephone manner (listening, empathy, clarity)
• Experience using CMMS systems and Microsoft Office (Word, Excel, Outlook)
• Strong keyboard skills with speed and accuracy
• Ability to manage pressure and prioritise effectively

Desirable:

• Certificate IV in Customer Service
• Experience dispatching work in Facilities Management or trade environments

Workplace Flexibility

This role is based in Adelaide CBD within our National Operations Centre. The position operates on a hybrid model (3 days office / 2 days WFH). Core business hours apply, with occasional evening or weekend shifts.

Why Join BGIS?

Key Benefits Include:
✔ Spot recognition vouchers and $2,000 employee referral bonus
✔ Access to Flare for discounts across retailers, energy, utilities & more
✔ Fitness Passport for you and your family
✔ AFR Best Places to Work 2024 & 2025
✔ Endorsed by WORK180 as an employer of choice for women
✔ Career progression through internal mobility and leadership programs
✔ 2 paid volunteer days annually
✔ Health & wellbeing programs including EAP support

BGIS employs over 12,000 people worldwide and manages more than 50,000 diverse facilities. We are recognised for innovation, inclusion, and continuous improvement.

How to Apply

If you are a customer-focused professional who values teamwork, accountability, and service excellence, we would love to hear from you.

BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA individuals, and people from culturally diverse backgrounds.

Eligibility: Applicants must have full working rights in Australia.

Apply Now

Be part of a workplace that values collaboration, safety, sustainability, and innovation.

Explore more opportunities at https://apac.bgis.com