Certis

Customer Service Officer

Certis  •  Commonwealth of Australia (Onsite)  •  7 days ago
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Job Description

Are you passionate about creating unforgettable experiences? As a Customer Service Officer, your mission is to ensure every attendee leaves with a smile!

You'll be the go-to person for all things customer-related, from answering inquiries to escalating issues on the spot. Your role is pivotal in making each event a resounding success through stellar communication, quick problem-solving and seamless teamwork. Join us and be the heartbeat of our events, making every moment count!

Your Mission, Should You Choose to Accept

  • Be the Face of Excellence: Greet and assist event attendees with a warm and professional demeanour.
  • Resolve with Precision: Address and resolve customer inquiries and escalate issues promptly and efficiently.
  • Coordinate Seamlessly: Support the planning and execution of events, ensuring all customer-related aspects run smoothly.
  • Gather Insights: Collect and analyse customer feedback to enhance future events.
  • Maintain Records: Keep accurate documentation of customer interactions and transactions.
  • Collaborate Effectively: Work closely with event coordinators and team members to deliver outstanding events.

Role Requirements

  • You must be available on weekends and weeknights.
  • Long periods of standing and walking are required so you must have the physical ability for this.

Desirable

  • Current RSA
  • Current drivers licence is beneficial but not essential, otherwise you need to be able to get to various locations as required.

Benefits & Culture

  • Friendly and inclusive environment
  • Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects
  • A discount program where employees, and their family members, can save at over 400 retailers Australia wide
  • A well-being program that provides advice about mental, physical, and financial well-being
  • An Employee Assistance Program (EAP) that is available to employees and their families
  • Cultural diversity is valued and supported

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602

• ACT 17501220

• QLD 41315

• WA SA48240

• NT 345

• SA ISL 178143

• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073

• ACT 17501742

• QLD 3158254

• WA SA 72311

• SA ISL 235794

• VIC Z05 798 61S

• VIC Z05 798 40S

• NT 1093

• TAS 458596293

Certis

About Certis

Certis is a leading advanced integrated security organisation that develops and delivers multi-disciplinary smart security and integrated services. As a unique specialist operations-technology outsourcing partner, Certis integrates advanced security, technology, facilities management, customer service and talent to build and operate bespoke solutions for complex, critical operations that extend beyond security. Our design-for-purpose solutions are led by an extensive track record of running operations and design thinking to drive operational efficiencies and deliver business-critical outcomes for our customers.

Certis is headquartered in Singapore, with an international presence that extends to Australia, and Qatar.

At Certis, we want you to re-imagine the possibilities of your career. Join the Certis family and be part of something big and exciting!

Discover more at:

https://www.facebook.com/CertisWorld/

https://www.instagram.com/certis_group/

https://www.youtube.com/c/CertisGroup

Certis Security Australia licence numbers are listed at https://go.certisgroup.com/au-licences

Industry
Security & Investigations
Company Size
5,001-10,000 employees
Headquarters
Singapore, SG
Year Founded
Unknown
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