Job Description

General Information

Job Title
Customer Service Officer
Market
Hong Kong
Brand
JRGHK Shared Functions
Department
Customer Service (CS)
Job Requsition Published Date
15-Jan-2026

Job Information

Job Responsibilities:

• Respond to customer inquiries, feedback, and complaints across various channels in a timely, professional, and empathetic manner
• Deliver exceptional service by providing consultative solutions and proactively following up on cases to enhance customer satisfaction
• Handle membership-related inquiries, including the reallocation and adjustment of membership points
• Collaborate closely with internal departments to ensure efficient and effective resolution of customer issues
• Conduct thorough investigations and root cause analyses, offering professional and practical solutions
• Analyze customer feedback and inquiries to generate insightful Customer Service Reports for continuous improvement
• Support the Restaurant Excellence Manager in executing projects and ad-hoc assignments as required

Requirements:

• Higher Diploma or above
• 1-2 years relevant work experience
• Highly motivated, with a strong sense of responsibility and the ability to work independently
• Collaborative team player with a genuine desire to contribute in a team-oriented environment
• Excellent command of English, Cantonese, and Mandarin
• Proficient in Chinese word processing, Microsoft Excel, and other Microsoft Office applications
• Demonstrates a strong service mindset, is self-driven, detail-oriented, positive, and able to perform under pressure
• Prior experience in the Food & Beverage or Retail industry is preferred
• Immediate available is highly preferred