Job Description

Customer Service (m/f/d)

About IMCD Group

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutions that allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

In 2025, with over 5,200 employees, IMCD realised revenues of EUR 4,779 million. IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Unleash a new element, Element [E]

IMCD has introduced a new, missing element to the chemical periodic table - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.

Job opening

For our office in Zagreb, we are looking for a customer-oriented and collaborative Customer Service Representative to join our team full-time. This is an exciting opportunity to contribute to an international environment while delivering exceptional service to our customers.

What we are looking for:

• Strong customer and service orientation
• Excellent communication and interpersonal skills
• Empathetic and customer-centric mindset
• Resilient under pressure and passionate about delivering a premium customer experience
• Strong problem-solving skills with a solution-oriented approach
• Self-motivated, conscientious, and highly organized working style
• Team player with a positive, proactive attitude
• High level of ownership, reliability, and accountability

Key responsibilities:

• Manage orders independently, including import and export transport coordination
• Communicate regularly with customers and suppliers; handle contracts and documentation
• Support Sales team with pricing, calculations, and offers
• Monitor supplier payments and ensure deadlines are met
• Maintain accurate records in ERP (JD Edwards) and CRM (Salesforce) systems
• Optimize warehouse processes and stock levels
• Handle complaints and ensure customer satisfaction Complaints processing
• Debt collection

Required qualifications and skills:

• Completed commercial education
• Experience in Customer Service and/or Logistics within an international company
• Fluent Croatian and English
• Experience with JD Edwards and Salesforce is a plus
• Good computer skills

IMCD offers:

• A varied role in a renowned, international, and fast-growing company
• Additional days off on 24 December and 31 December
• A loyalty scheme for long-serving staff
• A wide range of training and development opportunities for your personal and professional future
• Meal allowance
• Team events, such a Christmas party and a summer party
• Flexible working arrangements

Are you interested?

We are looking forward to receiving your application on our IMCD Career Portal!