Bayview Physicians Group

Customer Service- Medical Billing Department

Bayview Physicians Group  •  $16 - $27/hr  •  Chesapeake, VA (Onsite)  •  2 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Customer Service Representative – Patient Accounts

Job Type: Full-time
Join the Bayview Physicians Group Billing Team!
Bayview Physicians Group is one of the largest and fastest-growing outpatient multi-specialty medical groups in Hampton Roads. We believe that strong patient relationships are the foundation of exceptional healthcare, and our team members play an important role in creating a positive experience for every patient.
If you enjoy helping others, providing outstanding customer service, and working in a supportive, team-oriented environment, we'd love to hear from you! We offer competitive benefits, opportunities for growth, and on-the-job training for motivated individuals looking to build a career in healthcare.

What You'll Do
As a Customer Service Representative, you'll serve as an important resource for our patients by providing friendly, professional assistance with their billing questions and account needs.

Responsibilities include:
  • Answer incoming multi-line phone calls professionally and courteously.
  • Assist patients with billing questions and payment inquiries.
  • Process payments securely over the phone.
  • Update patient demographic and insurance information.
  • Review patient account balances and explain charges.
  • Resolve billing concerns and account disputes with empathy and professionalism.
  • Work Accounts Receivable to help resolve outstanding balances.
  • Navigate the electronic health record (EHR) system accurately and efficiently.
  • Maintain patient confidentiality while delivering exceptional customer service.
What We're Looking For
  • Excellent customer service and communication skills.
  • Strong telephone etiquette and active listening abilities.
  • Positive attitude with a commitment to helping others.
  • Ability to work both independently and as part of a collaborative team.
  • Strong organizational skills and attention to detail.
  • Basic computer proficiency and familiarity with standard office equipment.
  • Medical office experience is helpful but not required.
Education & Experience
  • Minimum of one year of customer service experience required.
  • Call center experience is preferred.
  • Medical office or healthcare experience is a plus.
  • We are happy to train the right candidate who is eager to learn and grow.
Why Bayview Physicians Group?
  • Supportive and collaborative work environment
  • On-the-job training and career development opportunities
  • Opportunity to make a meaningful difference in patients' healthcare experience every day
  • Competitive benefits package for full-time employees
  • Competitive pay: $15.50–$27/hour. Actual pay depends on specialty, experience, schedule and job duties 
Bayview Physicians Group

About Bayview Physicians Group

Bayview Physicians Group is a premier, multi-specialty, independent physicians group, serving neighborhoods in the Hampton Roads area, including Chesapeake, Norfolk, Suffolk, and Virginia Beach. Bayview offers quality medical services with over 300 providers in 75 outpatient care sites, 6 Urgent Care Centers and 5 hospitals. We are proud to offer convenient locations for regular doctor appointments, after hours Urgent Care services and, when needed, inpatient hospitalist services.

Over the past 30+ years, our group has expanded to provide expert treatment in Family Medicine, Internal Medicine, Urgent Care and specialties including Cardiology, Dermatology, Ear, Nose & Throat, Endocrinology, General Surgery, Hospital Care, Gastroenterology, OB/GYN, Occupational Medicine, Podiatry, Pulmonary & Critical Care, Rheumatology, and Sleep Medicine. Our team is comprised of many of the finest physicians and medical staff in the area.

Bayview has also assembled a top-notch team of physicians dedicated to caring for hospitalized patients. Hospitalists bridge the gap between inpatient and outpatient care and provide consistent and attentive care when the need for hospitalization arises. Our team of hospital physicians provides in-patient services at Chesapeake Regional Medical Center, Sentara Leigh Hospital, Sentara Obici Hospital, Sentara Princess Anne Hospital, and Sentara Virginia Beach General Hospital.

In order to help our patients navigate a myriad of healthcare options, Bayview offers the convenience of electronic medical records and our offices are equipped with state of the art technology. We offer lab services at all locations and x-ray services at select locations, including all of our Urgent Care centers.

Please explore our website to find an office convenient to your home or work.

Industry
Healthcare & Social Services
Company Size
201-500 employees
Headquarters
Chesapeake, VA
Year Founded
1991
Website
bayviewphysicians.com
Social Media