Job Description

• Perform a range of technical work activities to answer client enquiries
• Document and reports on work completed to ensure compliance with company and customer procedures
• Escalate issues in line with company processes to ensure customer satisfaction
• Evaluate escalations and action appropriately to ensure customer demands are met
• Provide customer service to internal and external customers
• Ability to adapt quickly to dynamic team environments
• Ensure meets SLA performance targets.
• Maintain and improve customer satisfaction levels.
• Understand and adhere to policies and procedures.
• Keep skills up to date with IT industry standards as appropriate to the role

Job Requirements

• Fresh graduate from SPM, Diploma and Degree are welcome
• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment is an added advantage.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skill
• Must willing to work at Puchong
• Proficient in English and Mandarin to support Mandarin Speaking client

This job will be start with 12 months contract
24/7 rotational shift (weekend and night shift will be working from home)
12 hours working/day with 3days off
Basic Salary + Travelling Allowance + Shift Allowance