Job Description

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com
Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!
Based in Tucker, GA the primary responsibility of the Customer Service Manager/Team Leader is to insure the operation runs smoothly, and for guiding and directing the daily activities of 4 customer service reps. You will be responsible for your own accounts and for handling sales and inbound calls with the team as you drive toward these critical objectives:
- Maximize customer satisfaction by ensuring that the customer service team provides outstanding customer service.- Maximize contribution margins at the customer accounts serviced.- Ensure smooth day-to-day operation of the customer service department.- Manage annual departmental expenses within approved budget.
Why You'll Love Working for Us:
- Industry competitive compensation plan- Medical, dental and 401(k)- We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow!
What We Need from You:
- Minimum 2 year business or technical degree or a combination of formal training and experience. Bachelors degree is preferred.- 3+ years customer service experience, a successful track record of handling all types of customer accounts in a manufacturing and distribution environment. A thorough understanding of the processes and detail of the customer service function.- 2+ years experience managing as a supervisor or working in a lead position is desirable. Experience in the fluid power industry desired.- Excellent verbal and written communication skills.- Demonstrated critical thinking, problem-solving, and decision-making skills- Proficient in the use of computers, MS Office products, and ability to learn order entry and CRM software.- Must have the ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate those opportunities to outside sales.We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy

About SunSource

At SunSource, we don’t just sell products — we deliver solutions.

We don’t just offer service — we offer partnership.

And we don’t just power machines — we keep North American industry running.

Join forces with us and unlock a breadth and scale of opportunities you won’t find anywhere else.

With over 250 locations and 3,500+ employees, SunSource is the leading value-added industrial distributor and solutions provider for North America’s industrial and high-tech operators. Our customers rely on us for our vast portfolio of mission-critical components, our unrivaled industry expertise and technical capabilities, our expansive network with long-standing partnerships, and our commitment to driving technological innovation.

SunSource and our affiliate brands include Amazon Hose & Rubber, Applied Controls, Callahan Weber Hydraulics, Carotek, Denver Industrial Pumps, D/J Industrial, Electro-Matic, Energy Hydraulics, Ford-Gelatt, Fluid Process Equipment, GHX Industrial, K+S Services, Lubrication Equipment & Supply, Master Pumps & Power, McCarty Equipment, Mission Controls, Paragon Technologies, Perfection Servo, Precision Zone Industrial Electronics, Process Solutions Integration, Price Engineering, P.S.I. Fluid Power, Ryan Herco Flow Solutions, Stuart Hose & Pipe, The Hope Group, United Central, Western Hydrostatics, and Western Integrated Technologies.

Do work you can be proud of, with a team adding true value for our customers, our industry, and our world as a whole. We’re stronger together.

We may be many brands, but at our core we’re one company, one culture and one powerful operating system that keeps North American industry running.

Industry

Manufacturing & Production

Company Size

1,001-5,000 employees

Headquarters

Addison, IL

Year Founded

Unknown

Website

sun-source.com

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