ZIM Logistics BR a freight forwarding company by ZIM is looking for a Customer Service Supervisor that will handle the following:
Oversee end to end operations of the shipment flow including D2D, port-to-door and door-to-port processes.
Initiate process improvements from the shipment flows and present them to management.
Operate as a focal point for key customers.
Main point of escalation for the Operations team.
Liaise with Head Office to establish and monitor KPIs of the Operations team.
Overcome daily operational obstacles and work to find excellent creative solutions for complicated situations
Lead and steer the team into improvements and internal developments within ZIM Logistics Brazil.
Create and present periodically reports to ZLB GM and Head Office.
Support ad-hoc projects for both internal and external parties
Ad-hoc Reports and presentations
Requirements
University degree in International Trade or correlated areas; MBA or post degree is a plus
High level of supplier, people and operations management skills
Knowledge and experience in the freight forwarding market, products & systems
System oriented.
Fluent English.
Launched in Israel in 1945, ZIM (NYSE:ZIM) became a pioneer in container shipping in the early 1970’s, and has established itself as a leading global, asset-light container liner shipping company. We provide customers with innovative seaborne transportation and logistics services, covering the world’s major trade routes and focusing on select markets where we have competitive advantages and are able to maximize our market position.
ZIM’s unique strategy as a digital-oriented, asset-light, global niche carrier offers distinctive advantages, allowing the company to provide innovative and premium customer-centric services while maximizing profitability.
Through this focused strategy, enhanced digital tools, and a reputation as a top industry performer with high schedule reliability and service quality, ZIM is positioned to continue to expand its leadership and achieve best-in-class margins.
