Job Description

GCB 6

Principal Responsibilities

• Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
• Supervise the branch's performance and make changes if necessary
• Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
• Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
• Identify coaching and training needs, suggesting different approaches and monitoring success
• Ensure all customer interfacing jobs are resourced by appropriately trained staff
• Collaborate amongst streams at branch to deliver branch goal
• Proactively instil HSBC core values and business principles

Qualifications

• Possess proven customer service and branch operations experience
• Totally customer focused mindset and good commercial orientation
• High degree of personal drive and resilience
• Possess Investment and Insurance licenses
• Good written and verbal communication skills, proficient in English and Cantonese and Putonghua

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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