Job Description

Customer Service Manager (m/f/d)

Location: Langen, Germany
Industry: Food Ingredients / Nutraceuticals
Employment Type: Full-time

About the Company

• Our client is an established international supplier of specialty ingredients for the food, nutraceutical, and health industries.
• The European team in Langen supports customers, suppliers, and partners across the region with high‑quality service, reliable operations, and strong commercial collaboration.
• To strengthen the local organization, we are looking for a Customer Service Manager who will play a key role in ensuring smooth daily operations and excellent customer experience.

Aufgaben

• Act as the primary contact for customers and suppliers
• Prepare quotations and manage customer orders, forecasts, and contracts
• Coordinate logistics with warehouses and freight forwarders
• Process invoices, credit notes, and supplier documentation
• Ensure accurate documentation and archiving
• Support the sales team with customer activities and events when required

Qualifikation

• Commercial background (Kaufmännische Ausbildung or similar)
• Strong MS Office skills; ERP experience is an advantage (training provided)
• Fluent in German and English
• Detail‑oriented, structured, and reliable
• Strong communication skills, confident on the phone
• Team‑oriented and solution‑driven
• Experience in logistics or supply chain is a plus

Benefits

What You Can Expect

• A role within a stable, international ingredients company
• Close collaboration with a small, supportive European team
• A dynamic environment with direct impact on customer satisfaction and operations

How to Apply

Please submit your CV including salary expectations, availability, and relevant certificates.