ADI Resourcing

Customer Service Manager (BPO finance)

ADI Resourcing  •  Taguig, PH (Onsite)  •  2 months ago
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Job Description

About this role: We are seeking a Customer Service Manager...

In this role, you will:

  • Manage and develop a team of Customer Service Representatives who provide low to
  • moderately complex customer support, and engage key stakeholders and business
  • partners associated with customer service
  • Identify and recommend products for customer service and productivity standards and
  • goals, growth opportunities, and risk control development
  • Make decisions and resolve issues regarding escalated customer inquiries to meet
  • business objectives
  • Interpret and develop standards and goals for customer service
  • Collaborate and consult with more experienced management, internal partners,
  • relationship managers, and colleagues to ensure customer satisfaction
  • Interact directly with external customers
  • Manage allocation of people and financial resources for customer service
  • Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

  • 4+ years of Customer Service, Financial Services or Contact Center experience, or
  • equivalent demonstrated through one or a combination of the following: work experience,
  • training, military experience, education
  • 2+ years of leadership experience

Desired Qualifications:

  • Proficient in Microsoft Office
ADI Resourcing

About ADI Resourcing

THAILAND - INDONESIA - VIETNAM - PHILIPPINES - INDIA - MALAYSIA - SINGAPORE - MYANMAR - USA

ADI team is one of the leading staffing company with over 14 years of experience providing complete staffing and talent management solutions to global and local companies in Asia. Our comprehensive staffing service offers a proactive solution-driven response to our clients and candidates with extensive expertise in specialized IT Staff Outsourcing, Permanent & Contracting Recruitment, Contract Management and Payroll Service with immense professionalism

Building on our success we are now operating in Nine Southeast Asian countries Thailand, Indonesia, Vietnam, Philippines, India, Malaysia, Singapore, Myanmar and USA with highly proficient expertise that possesses invaluable market insight and a deep understanding of their respective fields.

ADI comprises a passionate team supporting more than 1000+ clients and partners with a large employee base of 1201+ Outsource Staff (IT Programmers, System Analyst, Project Managers, Business Analyst, and Others). We believe our employees are our true strength and together with our customers we achieve the corporate objectives by providing tailored and effective solutions to meet the needs of our HR business partners.

We have the knowledge and expertise to fully address the demands of staffing in the Information Technologies, Banking & Finance, Administration, Management, Telecommunication, Oil & Gas, and Pharmaceutical sectors.

ADI prides itself on a continued commitment to delivering the highest levels of service and provide the right people at the right time with the right skills.

THAILAND - INDONESIA - SINGAPORE - INDIA - PHILIPPINES - MALAYSIA – VIETNAM - MYANMAR - USA

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Bangrak, TH
Year Founded
2010
Website
adiresourcing.com
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