Job Description

Job DetailsJob Location: Phoenix AZ - Tempe, AZ 85282Customer Service Manager
Stone Security LLC, a BearCom company, is a fast-growing security integration company. We're looking for a highly organized, detail-oriented, and proactive Customer Service Manager to join our team and help keep our operations running smoothly.
Job Summary
As a Customer Service Manager, you will play a key role in ensuring the day-to-day administrative and operational functions of our office are efficient and well-managed. You will serve as a critical liaison for customer service coordination, warehouse operations, and administrative support.
Key Responsibilities:
Customer Service & Coordination
Monitor and respond to City of Phoenix incoming emails and communications
Assist in service management, dispatch coordination, and on-call scheduling
Create and manage PM (Preventive Maintenance) and service work orders
Follow up on service activities, create detailed tech notes in NetSuite, and deliver documentation to City of Phoenix
Manage the opening, tracking, and closing of service tickets
Process billing for City of Phoenix service activities
Handle RMA (Return Merchandise Authorization) processes
Greet and assist incoming customers in a professional manner
Warehouse & Inventory Management
Receive and process incoming shipments and orders
Maintain a highly organized warehouse space and inventory system
Stage and pick materials for installation and service projects
Complete order fulfillment from the warehouse
Track materials for service jobs and initiate material orders as needed
Monitor incoming installation purchase orders from City of Phoenix
Administrative Support
Manage general office administration, including office supplies and equipment
Submit and pick up permits as required
Manage local license tracking and renewals
Schedule and coordinate conference room usage
Create and manage spreadsheets and perform data entry as needed
Assist with company events and special projects
Support management and team with administrative tasks as needed
Other duties as assigned
Qualifications:
Required
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Excellent written and verbal communication skills
Exceptional organizational skills and attention to detail
Strong time management and multitasking abilities
Ability to work independently and collaboratively in a fast-paced environment
Ability to lift up to 30 lbs
Preferred
NetSuite experience
JD Edwards experience
Previous experience in customer service, warehouse operations, or office administration
Familiarity with government contracting or municipal client management
Benefits:
Stone wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. Stone can provide extensive on-the-job training and covers all fees associated with most professional certifications.
You'll also receive:
Highly Competitive Compensation
Medical, Dental, and Vision Insurance
Company-Paid Life and Short-Term Disability Insurance
Paid Holidays
Generous Paid Time Off
Matching 401k Plan
Employee Referral Bonus
Stone, a BearCom Company is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment is decided based upon qualifications, merit, and business need.
Applying for a job with BearCom is always free. Job seekers will never be charged a fee to apply.
Qualifications