Job Description

Job Location: Phoenix AZ - Tempe, AZ 85282Customer Service Manager
Stone Security LLC, a BearCom company, is a fast-growing security integration company. We're looking for a highly organized, detail-oriented, and proactive Customer Service Manager to join our team and help keep our operations running smoothly.
Job

Summary
As a Customer Service Manager, you will play a key role in ensuring the day-to-day administrative and operational functions of our office are efficient and well-managed. You will serve as a critical liaison for customer service coordination, warehouse operations, and administrative support.
Key Responsibilities:
Customer Service & Coordination
- Monitor and respond to City of Phoenix incoming emails and communications
- Assist in service management, dispatch coordination, and on-call scheduling
- Create and manage PM (Preventive Maintenance) and service work orders
- Follow up on service activities, create detailed tech notes in NetSuite, and deliver documentation to City of Phoenix
- Manage the opening, tracking, and closing of service tickets
- Process billing for City of Phoenix service activities
- Handle RMA (Return Merchandise Authorization) processes
- Greet and assist incoming customers in a professional manner
Warehouse & Inventory Management
- Receive and process incoming shipments and orders
- Maintain a highly organized warehouse space and inventory system
- Stage and pick materials for installation and service projects
- Complete order fulfillment from the warehouse
- Track materials for service jobs and initiate material orders as needed
- Monitor incoming installation purchase orders from City of Phoenix
Administrative Support
- Manage general office administration, including office supplies and equipment
- Submit and pick up permits as required
- Manage local license tracking and renewals
- Schedule and coordinate conference room usage
- Create and manage spreadsheets and perform data entry as needed
- Assist with company events and special projects
- Support management and team with administrative tasks as needed
- Other duties as assigned

Qualifications:
Required
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
- Excellent written and verbal communication skills
- Exceptional organizational skills and attention to detail
- Strong time management and multitasking abilities
- Ability to work independently and collaboratively in a fast-paced environment
- Ability to lift up to 30 lbs
Preferred
- NetSuite experience
- JD Edwards experience
- Previous experience in customer service, warehouse operations, or office administration
- Familiarity with government contracting or municipal client management
Benefits:
Stone wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. Stone can provide extensive on-the-job training and covers all fees associated with most professional certifications.
You'll also receive:
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life and Short-Term Disability Insurance
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Employee Referral Bonus
Stone, a BearCom Company is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment is decided based upon qualifications, merit, and business need.
Applying for a job with BearCom is always free. Job seekers will never be charged a fee to apply.