Job Description

• Responsible for after-market management and coordination of all activities related to each active customer's spare parts ordering.
• Responsible for consistent, timely, and precise communication to the customers (both internal and external) on all issues related to their orders.
• Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for coordinating with fellow managers within the organisation to ensure the timely and accurate delivery of all customers spare parts orders.
• Directs the activities of the Customer Service Spares, while ensuring that departmental budgets are adhered to. This includes but is not limited to backlog management of the customer; preparing spare parts pricing quotations; following up on inquiries; receiving of customer purchase orders; reviewing customer orders for accuracy, completeness, and ability to accept; acknowledging the customer order; entering the customer order into MRP system; identification and adjustment of departmental processes that prohibit or restrict timely fulfillment of customer orders, as well as others.
• Responsible for the distribution and monitoring of departmental activities, including adherence to company/departmental practices, procedures, and policies.
• Manages and develops all team members to ensure customer satisfaction and balanced workloads.
• Develops and maintains relationships with Internal and External Customers, Distributor Partners and Customer Experience Staff.
• Acts as the escalation point between the customer and the organization and operations relative to aftermarket sales. This includes aftermarket activity departmental interface with finance, program management and engineering, operation; as necessary.
• Monitors sales and delivery of spare part orders for all customers, which includes but not limited to the pricing and lead time.
• Responsible for KPI tracking of department goals & objectives and contributing to the overall achievement of those goals & objectives. This includes creating and maintaining the department's performance metrics.

Requirements:

• Min 5 years of experience in Aerospace industry
• Must be comfortable and familiar with (multi-nation) international business practices which includes being sensitive to the various cultures and/or customs of a large international customer base that the company interfaces with daily.
• i Demonstrated leadership skills that are effective and motivational, while being able to supervise, direct, and train departmental personnel.

• Must be able to interface with all departments within the company, including purchasing, finance, engineering, and manufacturing.
• Have a working knowledge of the aircraft interiors business and be capable of handling discussions with customers
• Have a very good working knowledge of the standard suite of office software products (MS Word, Excel, PowerPoint, Project, et. al.)
• Acts in accordance with company values and related competencies.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil St, #08-09 Plus Building, Singapore 049705