Hunters International

Customer Service Manager

Hunters International  •  Klang, MY (Onsite)  •  1 day ago
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Job Description

Job Duties and Responsibilities

  • Respond to customer inquiries regarding stock availability, lead times, and delivery schedules.
  • Handle RFQ (Request for Quotation) processes, including coordination with intercompany departments and regional subsidiaries to ensure timely and accurate pricing.
  • Verify that pricing in quotations complies with corporate pricing structures and guidelines.
  • Manage and process business inquiries and sales orders, ensuring seamless communication between internal teams and customers.
  • Generate commercial quotations and follow through to order confirmation and delivery.
  • Enter and maintain accurate customer, quote, and order data in SAP.
  • Meet and exceed KPIs related to quotation turnaround time, order accuracy, customer satisfaction, and internal response times.
  • Regional commercial process role coordinating projects in SAP and CRM, interface function between regional and global team enhancing communication in both ways.
  • Work closely with the Sales team on new client registration and end use declaration.

Requirements

  • Min. Bachelor Degree in Business Administration, Marketing or equivalent.
  • Minimum 5 years of experience in inside sales, quotation support, or order processing, preferably within an MNC or engineering environment.
  • Solid experience managing RFQs across intercompany departments and subsidiaries is essential.
  • Proficiency in Microsoft D365 & SAP in MM/SD/PU modules is a MUST.
  • Skilled in Microsoft Office and project tools (e.g., MS Project).
  • Strong English communication skills (written and spoken).
  • Experience in managing and to lead small team
  • Possess sharp business acumen with strong interest in AI technology
  • Detail-oriented, responsive, and customer-centric.
  • Strong problem-solving skill ability.
  • Excellent in Bahasa Malaysia, English and Mandarin
  • Able to do mathematical conversions on different unit of measures.
  • Able to work independently, under pressure, and with cross-functional global teams.

Benefits

  • Competitive salary package
  • Performance Bonus
  • Medical and Insurance Coverage
  • Career development opportunities

Remuneration

MYR 8,000 - MYR 10,000

Consultant In-charge

Jason | jason.wong@hunters-in.com

Hunters International

About Hunters International

Hunters International is a leading provider of human resources solutions to organizations of all sizes across a range of industries. We understand that finding the right talent and managing your workforce effectively is key to achieving your business goals, and we're here to help you make that happen.

At Hunters International, we offer a comprehensive range of services to help you find, attract, and retain the best talent for your organization. Our recruitment services cover executive, permanent, temporary, and contract placements, with a focus on delivering customized solutions that meet your unique needs and requirements.

In addition to our recruitment services, we also offer HR outsourcing and consultancy, providing expert guidance and support on a range of HR issues, from compliance and employee relations to performance management and talent development. Our payroll outsourcing services help you streamline your payroll process and ensure accurate, timely payment to your employees, while our HRIS solutions provide a powerful platform for managing your workforce data and analytics.

Our team of experienced consultants is dedicated to delivering outstanding service and building long-term partnerships with our clients, and we're committed to excellence, integrity, and professionalism in all that we do.

Contact us today to learn more about our services and how we can help you achieve your goals!

SSM: Hunters International Sdn Bhd (1102059-U)

Industry
Unknown
Company Size
11-50 employees
Headquarters
Petaling Jaya, MY
Year Founded
2014
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