We’re looking for an experienced and dynamic Customer Service Manager to lead and evolve our customer service operation in France. This is a high-impact leadership role where you’ll shape and deliver the customer service strategy, ensuring a seamless and high-quality experience across the full customer journey. From Inside Sales through to Contracts and Project Management, you’ll drive operational excellence, continuous improvement, and make it easy for customers to do business with us.
In this role, you’ll be responsible for improving customer satisfaction and NPS, delivering against key performance metrics, and embedding a customer-first culture throughout the organisation. You’ll use data, market insights and forecasting to inform business decisions, while also driving improvements in processes, systems and ways of working. Working cross-functionally, you’ll ensure a fast and accurate flow of information and play a key role in supporting wider commercial success.
As a leader, you’ll coach and develop a high-performing team, creating a culture of accountability, engagement and continuous development. You’ll bring a strong commercial mindset, with proven experience in managing teams, alongside the ability to solve complex problems and lead change in a fast-paced, matrix environment.
We’re looking for someone with strong experience in Customer Service or Sales leadership, with a track record of delivering performance and driving improvement. Experience within manufacturing or engineering environments would be advantageous, along with the ability to work effectively across cultures within a regional or international business.
This is a fantastic opportunity to shape the future of customer experience in France, make a tangible impact on business performance, and lead a team through the next phase of growth.
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
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Rotork is a FTSE-250 global leader in mission-critical flow control and instrumentation solutions, trusted by the world’s most essential industries - including oil & gas, water & wastewater, power generation, chemical processing, and industrial manufacturing.
With over 3,500 skilled employees, 18 strategically located assembly facilities, and a presence in more than 170 countries, Rotork delivers precision -engineered products and expert support wherever our customers operate. From our headquarters in Bath, UK, we coordinate a global network that ensures fast, reliable access to our solutions and services - no matter the location.
Our technologies help customers control and monitor the flow of liquids, gases, and other materials in the most demanding environments. But we don’t stop at delivery. We support our products for life - with comprehensive maintenance, repair, and upgrade services designed to maximise performance, safety, and sustainability across the entire lifecycle of a plant.
At Rotork, we’re driven by innovation, backed by decades of engineering excellence, and committed to helping industries operate more efficiently and responsibly. Whether enabling cleaner energy, safer water systems, or smarter industrial processes, our mission remains the same:
Rotork – Keeping the World Flowing for Future Generations.
