Challenge Yourself and Impact the Future!
MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.
Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.
We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.
We are seeking a customer‑focused and results‑driven Customer Service Manager to lead our customer service operations across the EMEA region within our Micromax business. This role is ideal for a leader who can balance operational efficiency whilst ensuring an exceptional customer experience. The Customer Service Manager is responsible for ensuring reliable order fulfillment and building strong customer relationships in a complex, supply‑driven environment.
You will play a key role in connecting customers with internal operations, ensuring that service delivery meets business, regulatory, and commercial expectations.
The Regional Customer Service Manager leads and develops a regional customer service team of Customer Service Specialists. This role is accountable for regional service execution, team performance, customer satisfaction, and operational discipline, while ensuring consistent adoption of global processes, systems, and standards.
Responsibilities will be:
People & Team Leadership
Operational Execution
Customer & Commercial Partnership
Governance & Compliance
We are looking for candidates who can demonstrate the following experience:
You will need to demonstarte the following competencies and behaviours:
Our people are the heart of our business and we offer an exceptional range of benefits when joining which include:
Equal Opportunity Employer
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.
Element Solutions is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers' manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, and offshore energy.
Customers of ESI’s businesses use our innovation as a competitive advantage, relying on ESI to help them navigate in fast-paced, high-growth markets. The breadth of ESI’s offerings provide strong strategic value to the end markets they serve. With over 5,000 people serving more than 50 countries, ESI has established a growing legacy of creating technological advances for customers around the globe. Our people and technical sales teams are located close to our key markets, allowing us to maintain strong customer relationships and accelerate our product innovation process.
