It's fun to work in a company where people truly BELIEVE in what they're doing!
The Customer Service Manager is responsible to deliver exceptional Customer Service and uphold company values in the community. To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.
Minimum requirements
Matric / Grade 12 / NQF 4 equivalent
12-18 months face-to-face customer service experience
Driver's License
Competencies
Customer service centric
Self-driven
Basic computer literate (MS Office)
High energy levels
High attention to detail
Ability to think on your feet when resolving problems
Sense of urgency
Professional
Analytical skills
Good communication skills
Key responsibilities
Customer Service
Deliver informal and formal feedback
Manager Customer Complain Chart
Store Standards
Ensure SOPs are adhered to
Communication
Provide informal and formal feedback
Training
Provide training on Customer Complaints Chart
Store Audits
Social Responsibility
Informal and formal feedback
Local Newspaper
The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.
Closing date: Thursday 25 June 2026
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Discover who we are
Welcome to Pick n Pay, where family values and customer-centricity converge to create an unparalleled shopping experience. Since 1967, when the visionary Raymond Ackerman championed the cause of consumers by acquiring the first few stores, the Ackerman family's dedication has steered our journey of growth and expansion.
Today, Pick n Pay stands tall across South Africa, Botswana, Zambia, and Lesotho, embodying our commitment to serving communities far and wide. Additionally, we proudly hold a 49% share in TM Supermarkets, a Zimbabwean retail giant, further extending our reach and impact.
Our core offering spans groceries, clothing, and general merchandise, tailored to meet the diverse needs of our customers. But our dedication doesn't stop there. We go beyond the ordinary, offering value-added services that align with the evolving expectations of our patrons.
The Group strives to address socio-economic challenges through the supply of high-quality, affordable food for all customers, while providing significant employment and economic opportunities across its value chain.
To ensure utmost convenience and accessibility, Pick n Pay operates through various store formats, including both franchised and owned establishments. Whether you step into our stores for a quick grocery run or a leisurely shopping spree, expect nothing less than a seamless and enriching experience at Pick n Pay—the quintessential family store focused on you, our valued customer.
