Manage the team of Customer Service staff to ensure optimum accuracy is performed and delivered to the local markets in a timely manner, within agreed Service Level Agreement and to meet business growth objectives.
Manage day to day operations in relations to customer service, but not limited to Order Taking, Credits, product non conformances and Customer Issues / Complaints
Project Management - Support process, organization, and tool improvements
Ensure best practices are identified and implemented
Ensure standardization across department of Customer Service processes
Initiating process improvement projects as required
Implementing new tools and drives automation internally and in collaboration with other countries or region
Coordinate very closely with Distribution, Commercial, Marketing, Quality and Key Internal Stakeholders to deliver products and services per customer expectations and agreed Service Level Agreements.
Ensure understanding of key accounting principles, especially in relation to revenue recognition, pricing, and other compliances areas
Manage performance of employees in Customer Service toward achievements of objectives and KPIs this will include
Team management experience essential.
8 years minimum experience in a Leadership role with emphasis on managing, mentoring, and coaching.
CooperCompanies (Nasdaq: COO) is a leading global medical device company focused on helping people experience life’s beautiful moments through its two business units, CooperVision and CooperSurgical. CooperVision is a trusted leader in the contact lens industry, helping to improve the way people see each day. CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most. Headquartered in San Ramon, CA, CooperCompanies has a workforce of more than 15,000, sells products in over 130 countries, and positively impacts over fifty million lives each year. For more information, please visit www.coopercos.com.
CooperCompanies is dedicated to investing in innovation to create a better future for our customers, patients and stakeholders.
+ Global presence with products in more than 100 countries
+ A Fast Company Best Workplace for Innovators
+ Inspiring Workplace winner, North America and Global Top 100
+ Dedicated to meeting evolving health care needs
+ Committed to health and wellness
+ Passionate about supporting communities where we live and work
Our company is driven by our incredible people, who are driven by the vision of a greater tomorrow. Inspired by those we partner with, we work together to help people experience life's beautiful moments and enhance the well-being of individuals and communities around the world.
For more information please visit coopercos.com
