It's fun to work in a company where people truly BELIEVE in what they're doing!
Join Our Team as a Customer Service Manager!
Are you passionate about delivering exceptional customer experiences and inspiring others to do the same? We’re looking for a dynamic Customer Service Managers to lead the way in creating a store environment where service excellence, teamwork, and community impact thrives.
Minimum requirements
Matric (Grade 12) – required.
Valid driver’s license.
2–3 years’ frontline, face-to-face customer service experience.
Willingness to transfer between stores as required.
What You’ll Bring
Strong organisational and coordination skills
High attention to detail and accuracy.
Excellent communication, collaboration, and people management abilities.
A proactive, solutions-driven mindset with a passion for customer satisfaction.
Adaptability in a fast-paced retail environment and confidence handling multiple priorities.
Proficiency in MS Office (Excel, PowerPoint, Outlook).
What You Will Do
Champion Customer Experience
Lead by example to deliver outstanding customer service daily.
Resolve customer queries and complaints with care and efficiency.
Collate and analyse feedback from customers and colleagues to enhance service delivery.
Maintain Store Excellence
Ensure flawless execution of Store Operating Procedures (SOPs).
Facilitate regular audits address any areas of non-compliance.
Maintain exceptional store standards of cleanliness, safety, and presentation.
Communicate and Connect
Facilitate clear and consistent communication within the team and with customers.
Share success stories and key updates with internal and external platforms — including the local newsletter!
Develop and Empower People
Coordinate and deliver customer service training that drives confidence and performance aligned with SOPs.
Collaborate with management to ensure development goals are achieved.
Administration & Projects
Manage administrative tasks accurately and timeously.
Support and lead ad-hoc projects, including the development of project plans and timelines.
Lead with Purpose
Drive local social responsibility initiatives that make a difference in your community.
Manage administrative tasks and projects efficiently and accurately.
Take ownership of your own performance and development through proactive leadership and accountability.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Discover who we are
Welcome to Pick n Pay, where family values and customer-centricity converge to create an unparalleled shopping experience. Since 1967, when the visionary Raymond Ackerman championed the cause of consumers by acquiring the first few stores, the Ackerman family's dedication has steered our journey of growth and expansion.
Today, Pick n Pay stands tall across South Africa, Botswana, Zambia, and Lesotho, embodying our commitment to serving communities far and wide. Additionally, we proudly hold a 49% share in TM Supermarkets, a Zimbabwean retail giant, further extending our reach and impact.
Our core offering spans groceries, clothing, and general merchandise, tailored to meet the diverse needs of our customers. But our dedication doesn't stop there. We go beyond the ordinary, offering value-added services that align with the evolving expectations of our patrons.
The Group strives to address socio-economic challenges through the supply of high-quality, affordable food for all customers, while providing significant employment and economic opportunities across its value chain.
To ensure utmost convenience and accessibility, Pick n Pay operates through various store formats, including both franchised and owned establishments. Whether you step into our stores for a quick grocery run or a leisurely shopping spree, expect nothing less than a seamless and enriching experience at Pick n Pay—the quintessential family store focused on you, our valued customer.
