Hand & Stone Massage and Facial Spa

Customer Service Manager

Hand & Stone Massage and Facial Spa  •  $21/hr  •  Coral Springs, FL (Onsite)  •  6 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Responsive recruiter
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Training & development
  • Vision insurance
SEEKING QUALIFIED CANDIDATES FOR HAND AND STONE MASSAGE AND FACIAL SPA CUSTOMER SERVICE MANAGER POSITION

Benefits/Perks
  • Employee Appreciation
  • Health Insurance available for Full-Time Employee
  • Dental, Vision, Life & Accident Insurance
  • 401k retirement plan
  • Flexible schedules
  • Complimentary monthly massage or facial your choice
  • Additional employee massages, facials and retail products at a reduced cost

QUALIFIED CANDIDATES SHOULD POSSESS THE FOLLOWING SKILLS
Min 1 year Management Experience in the Spa/Hospitality/Retail/ Fitness Industry
Goal/Detail Oriented
Energetic, Enthusiastic and Caring Personality
Sales Experience is REQUIRED
Leadership, Training and Motivational Skills
Evening and Weekend Shifts Required
Strong Computer, Written and Verbal Communication Skills

JOB RESPONSIBILITIES INCLUDE
Overall Oversight and Management of Reception Team
Achieve Membership, Service, and Product Sales Targets
Development, Training, and Accountability for Reception Staff
Training and Motivating Sales Team
Reception and Orientation of Clients
Client Reservation Management
Overall Responsibility for Clients Experience in the Spa
Collaboration with Lead Massage Therapist and Lead Esthetician to maximize performance

Hand and Stone is a leading player in the Spa Industry with over 300 locations across the county. We are rapidly growing in the S. Florida market with new locations coming soon in Broward County. Hand and Stone Massage and Facial Spa provide professional Massages, Facials, and Hair Removal Services. We offer an affordable way for our clients to RELAX, RESTORE and REFRESH in our BEAUTIFUL SPAS.
COME GROW WITH US!

Job Type: Full-time

Compensation: $19.00 - $21.00 per hour


We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Hand & Stone Massage and Facial Spa

About Hand & Stone Massage and Facial Spa

With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.

Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:

• Membership Model with Recurring Revenue

• Gift Cards

• Retail Products

• Service Upgrades

• Non-member Services

Industry
Arts & Entertainment
Company Size
5,001-10,000 employees
Headquarters
Trevose, Pennsylvania
Year Founded
2004
Social Media