ITT Inc.

Customer Service Manager

ITT Inc.  •  Kingdom of the Netherlands (Onsite)  •  2 months ago
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Job Description

About ITT:

ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.

Our businesses are organized in three distinct segments, each based around our core engineering DNA:

Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj.

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.

We are looking for a Customer Services Manager to lead our customer service, shipping, and billing operations. In this role, you ensure smooth order processing and on-time delivery, contributing directly to customer satisfaction and business performance.

You will act as a key link between Sales, Supply Chain, and customers, driving operational excellence while leading a small, dedicated team.

Essential Responsibilities

  • Oversee end-to-end order processing, including shipping and warranty handling
  • Ensure on-time delivery and high service levels for customers
  • Act as the escalation point for operational issues and resolve them effectively
  • Monitor team performance, workload, and quality of work
  • Manage invoicing processes, including credit notes and documentation
  • Coordinate transport and export documentation
  • Review and approve invoices and shipping documents
  • Identify and implement process improvements within Customer Services
  • Maintain and improve standard operating procedures
  • Support and communicate pricing updates
  • Prepare reports and analyses on order intake, performance, and warranty trends
  • Provide insights to Sales and Management to support decision-making
  • Contribute to business reviews and performance tracking
  • Lead, coach, and develop team members
  • Ensure effective planning and resource allocation
  • Foster a collaborative and customer-focused work environment

Position Requirements

  • Experience in customer service, order management, or supply chain operations
  • Strong organizational and problem-solving skills
  • Experience with ERP systems and data analysis (Excel)
  • Knowledge of logistics processes (shipping, Incoterms, customs regulations)
  • Leadership experience or ability to manage a small team
  • Strong communication skills in English (Dutch and/or German is a plus)
  • Analytical, detail-oriented, and results-driven mindset
  • Ability to work cross-functionally and manage multiple priorities
  • Flexibility and resilience in a fast-paced environment

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ITT Inc.

About ITT Inc.

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.

Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets.

Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts.

Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Stamford, Connecticut
Year Founded
Unknown
Website
itt.com
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