Job Description

As a Customer Service Management Specialist at INNIO you will build strong customer relationships, manage assigned service projects and contract execution, and support service business growth through commercial initiatives and KPI monitoring. Reporting to the Italian Customer Service Manager Leader, you will coordinate people, processes, and service quality to ensure customer satisfaction, growth, and operational excellence.

This position has to be filled in Verona-Dossobuono, Italy.

At INNIO we offer you:

A fast-growing international business environment
Being part of a supportive and enthusiastic team
Learning opportunities, other development opportunities to craft your career path
Flexible working time
Private Health Insurance
Laptop & Mobile phone
Meal allowance tickets

Your Responsibilities:

Full ownership of Customer satisfaction in the proper portfolio
Ownership of the main financial KPI related to the assigned Customers: revenues, budget, productivity, past dues
Acting as main point of contact for customers regarding contractual agreements, claims, escalations
Ensuring effective feedback to any Customer requests
Leading the implementation of process improvements and system enhancements between Customers and the Italian Service organization
Collaborating with key stakeholders (Finance, Operation, Sales, Safety) to deliver seamless service and growth

Your Profile:

Ability to prioritize, multitask and manage multiple stakeholders/customer events and activities simultaneously, and drive results independently
High orientation toward Customer satisfaction, coincided communication vs high management and problem-solving skills
Proficiency in Data Analysis/Management and ability to learn and adapt quickly to new systems focused on digital and AI
University degree in Mechanical/Electrical Engineering or a related technical discipline
1/3 years of experience in a structured, process-driven organization
Fluent in English (spoken and written) – essential, Fluent in German is a plus

“The gross annual salary for this position starts at EUR 30,000, in accordance with the pay scale set forth in the National Collective Bargaining Agreement for the Metalworking Industry, Level C1 for clerical staff. The actual salary offer will be determined based on objective, gender-neutral criteria, taking into account relevant experience, skills, and qualifications.”

About INNIO Group

INNIO Group is a leading energy solution and service provider that empowers industries and communities to make sustainable energy work today. With its Jenbacher and Waukesha product brands and its AI-powered myplant digital platform, INNIO Group offers innovative solutions for the power generation and compression segments that help industries and communities generate and manage energy sustainably while navigating the fast-changing landscape of traditional and green energy sources. INNIO Group is individual in scope, but global in scale. With its flexible, scalable, and resilient energy solutions and services, INNIO Group enables its customers to manage the energy transition along the energy value chain wherever they are in their transition journey.

INNIO Group is headquartered in Jenbach (Austria), with other primary operations in Waukesha (Wisconsin, U.S.) and Welland (Ontario, Canada). Through a service network in more than 100 countries, a team of more than 4,000 experts provides life-cycle support to the more than 57,000 engines that INNIO Group has delivered globally.

INNIO Group's ESG strategy has been recognized and awarded by esteemed rating agencies such as Sustainalytics and EcoVadis. Additionally, the company’s near-term climate targets until 2030 have been validated by the Science Based Targets initiative (SBTi).

For more information, visit INNIO Group’s website at innio.com

Interested in working for us? Find out more here: careers.innio.com/en

Follow us on Instagram (innio.com/instagram), Facebook (innio.com/facebook), X (innio.com/twitter) and YouTube (innio.com/youtube).

If you have any concerns, please contact us via communication@innio.com

Industry

Unknown

Company Size

1,001-5,000 employees

Headquarters

Jenbach, AT

Year Founded

Unknown

Website

innio.com

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