Veolia

Customer Service Management Specialist

Veolia  •  Uttar Pradesh, IN (Onsite)  •  17 days ago
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Job Description

About Veolia

Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste.

The overall site in-charge will have to manage, guide and provide engineering and administrative expertise to ensure smooth operations of plants having integrated technologies relevant to the site (Eg. Biological, MBR, PUF, RO, Ion exchange, ZLD etc.) by meeting set KPI’s in accordance with the agreement with Customers adhering to terms of O&M service contract with Customers. Has to have regular interactions with both internal & external stakeholders in a timely manner to ensure the continuous availability of all plant equipment at all times. The overall in-charge to lead O&M team and ensure compliance in all respects, Below is the summary of responsibilities of a site-in charge.

Essential Responsibilities / Expectations:

Driving safe work culture at site. Ensuring zero LTI. Efficient O&M execution as per customer contract. Service excellence as per Veolia standards. Stakeholder management: Customers, vendors and internal team. Team handling and people development. Prompt in reporting of plant operations at set frequencies (Daily, Monthly, Quarterly and Annually) to both internal & external stakeholders Financial acumen - Site O&M execution within defined budget, ensuring profitability by tracking spent v/s budget and value generation/cost saving ideas. Consistently working on optimizing the cost of services. Responsible for getting positive service feedback from customers (High NPS Score). Proper inventory management at site, ensure regular followup with the Customers/vendors/stakeholders on availability of all the service execution related spares and consumable. Adherence to Veolia Ethics and compliance.

Ensuring overall plant maintenance by maintaining healthy equipment status

-100% plant availability. Responsible for Maintenance: PM schedules, CM and

BD maintenance. Usage of Veolia digital tools and reporting. Ensure timely

creation, submission of invoices and payment collections. Adherence to HR

related compliance documents and audit requirements Collect, develop,

manage, and maintain all relevant plant and equipment documentation. Ensure

compliance to all EHS regulations and procedures (RA, SOP, Veolia

Frameworks etc). Flexible in working hours- depending on site requirement.

Responsible for customer contract renewals through service excellence

Qualifications

A Bachelor's or Master's degree in Engineering (Chemical/Mech./Electrical) with

relevant experience.

Additional Information

7-10 years of relevant experience in a complex waste water treatment

plant.

● Awareness and hands on experience of driving EHS at site.

● Have experience on O&M of complex water treatment plants (STP, WTP &

ETP).

● Hands-on experience on the operations of Veolia technologies available at

site (Eg. Biological, MBR, PUF, RO, Ion exchange, ZLD etc)

● Hands on experience in doing root cause failure analysis (RCFA) and

troubleshooting.

● Read and understand PIDs and technical diagrams and drawings

● Should have exposure to stakeholder management.

● Excellent communication skill: Fluent in spoken and written English

● Good analytical competencies

● Skills on writing SOPs and RA and preparing management reports.

● Time management, planning & team player.

● Acceptance to work in a multicultural team environment

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Veolia

About Veolia

Veolia group aims to be the benchmark company for ecological transformation. With nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste. Veolia Environnement (listed on Paris Euronext: VIE) recorded consolidated revenue of €28.508 billion in 2021.

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Le groupe Veolia a pour ambition de devenir l’entreprise de référence de la transformation écologique. Présent sur les cinq continents avec près de 220 000 salariés, le Groupe conçoit et déploie des solutions utiles et concrètes pour la gestion de l’eau, des déchets et de l’énergie qui participent à changer radicalement la donne. Au travers de ses trois activités complémentaires, Veolia contribue à développer l’accès aux ressources, à préserver les ressources disponibles et à les renouveler. En 2021, le groupe Veolia a servi 79 millions d’habitants en eau potable et 61 millions en assainissement, produit près de 48 millions de mégawattheures et valorisé 48 millions de tonnes de déchets. Veolia Environnement (Paris Euronext : VIE) a réalisé en 2021 un chiffre d’affaires consolidé de 28,508 milliards d’euros.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Aubervilliers, FR
Year Founded
Unknown
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