Job Description
As part of Legrand Croatia’s local team of 10 employees in Zagreb, you will manage the order-to-delivery process and help ensure reliable service for customers and distributors in Croatia and Bosnia and Herzegovina. You will work closely with colleagues across Sales, Product Management, Finance, and Warehouse, as well as with the regional HUB in Hungary, suppliers, distributors, and logistics partners.
This is a maternity-cover position, with a preferred start date in October 2026 to allow for a structured handover with the current employee.
The role requires a proactive and organized person who can manage multiple priorities, communicate confidently, follow up consistently, and resolve operational issues effectively.
Order and delivery management
- Process customer orders through eCom and enter purchase orders into the relevant systems
- Manage delivery deadlines and maintain accurate information in internal systems and shared trackers
- Monitor order fulfilment, stock availability, and back orders, providing customers with timely updates
- Coordinate replenishment, product reservations, demand planning, and forecasting activities with the regional HUB
Customer service and claims
- Handle customer claims, complaints, and delivery-related issues in coordination with the HUB
- Maintain complete and accurate records of all customer claims
- Escalate critical customer issues and coordinate their timely resolution
- Communicate regularly with suppliers and distributors across Croatia and Bosnia and Herzegovina
Logistics coordination
- Arrange transport and shipments with logistics providers
- Investigate delayed, missing, or incorrect shipments and follow each case through to resolution
- Coordinate with customers, logistics partners, the regional HUB, and internal teams to ensure timely deliveries
Systems, reporting, and documentation
- Work with SAP, eCom, PIM, ESIC, Egesco, and other internal business tools
- Prepare billing reports, management reports, and other data extracts from SAP
- Support month-end and year-end reporting activities
- Maintain customer documentation, contracts, commercial terms, and special agreements
- Communicate contractual conditions to the Database team in Hungary and verify that they are correctly recorded in SAP
- Suggest practical improvements to processes, workflows, and customer service
Additional support
- Cooperate with Sales, Product Management, Finance, Warehouse, and other internal stakeholders
- Organize internal team activities and events when required
- Experience in customer operations, order management, logistics, customer service, or a similar role
- Experience handling customer claims, complaints, and delivery-related issues
- Confidence working with ERP systems, business applications, and Excel; SAP experience is highly desirable
- Strong organizational, prioritization, and time-management skills
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Calm and effective approach when working under pressure
- Proactive, persistent, and comfortable following up frequently with multiple stakeholders
- Strong problem-solving skills and willingness to propose practical solutions
- Clear and professional communication skills
- Strong attention to detail and commitment to maintaining accurate records
- Ability to cooperate effectively with customers, external partners, and cross-functional international teams
