Job Description

Customer Service & Logistics Co-ordinator (UK Market)
Chiswick (Hybrid)
Things move quickly here and that’s exactly how you like to work!
Orders coming in, deliveries to track, queries to resolve and customers relying on you to keep everything running smoothly.
If you enjoy variety, solving problems on the go and being at the centre of the action, this is a role where you’ll thrive.
The role
You’ll be at the centre of the UK supply chain experience, keeping customers informed, systems accurate and service performance moving in the right direction.
This is a customer service-first role with strong logistics exposure. You’ll be hands-on with:
• Processing UK sales and sample orders, rebooking’s, and delivery queries
• Managing stock shortages: applying reason codes, digging into root cause and communicating clearly with customers
• Keeping on top of claims and returns: trackers, pending reports, stock loss reporting with key partners
• Weekly service performance reporting (month-to-date/year-to-date) used for KPI packs and leadership visibility
• Liaising with our 3PL partner and internal teams to resolve delivery issues quickly
• End-of-month checks to ensure data is accurate and reporting is rock solid
You’ll work closely across the business, with Sales, Planning, Sites, IT, Finance, Quality, Marketing and our 3PL partners, helping to spot service issues early and keep communication crisp.
Who you’ll be
We’re looking for someone who is:
• Proactive: you don’t wait to be asked, you spot it and sort it
• Inquisitive: you want to know why a shortage happened, not just that it did
• Detail-driven: you care about clean trackers, accurate codes, and reliable reporting
• Confident: especially when you need to challenge, escalate, or push for answers
• A team player: willing to chip in, cover colleagues, and keep things moving
If you’ve worked in customer service, supply chain, logistics, or FMCG, you’ll feel at home, but we’re also open to transferable experience from other fast-paced environments if you’ve dealt with stock, customers, and deadlines.
What you’ll bring
• 1–2 years’ experience in customer service / supply chain (ideally FMCG, but not essential)
• Strong communication, written and verbal, with confidence to challenge appropriately
• Comfortable with Excel (you don’t need to be a wizard, but pivots / v-lookups are a bonus)
• A calm head, organised approach, and the ability to prioritise in a busy inbox world
Why join us?
Because you’ll learn how supply chain really works and you’ll do it in a supportive team where people genuinely help each other.
You’ll gain exposure across customer service, logistics, planning, performance reporting, and continuous improvement, with clear routes to develop into areas like customer service supervision, inventory/stock roles, inventory control, or planning.