Job Description

Hours of Work :

9am-4:30pm (varies)

Days Of Week :

Monday - Friday (varies)

Work Shift :

PRN (United States of America)

Your Job:
In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.

Your Job Requirements:
• High school Diploma or Equivalent required

Your Job Responsibilities:

• Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors

• Assist with departmental locations, wayfinding, and handling a wide range of inquiries

• Assist with patient throughput

• Provided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible

• Answers telephones, screens and routes calls to proper location

• Maintains a clean work environment

• Provides wheelchair assistance as needed when appropriate

• Ability to multi-task effectively

• High attention to detail

• Demonstrate computer literacy

• Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information

• Escalates issues to the proper person in a timely manner

• Maintain supplies and place order for additional supplies as needed

• Other duties as assigned

Methodist Mansfield Medical Center is a 294-bed, full-service acute-care hospital serving North Texas and certified as an Advanced Primary Stroke and Heart Attack Center by The Joint Commission. We are proud to be the first hospital in DFW to earn two AMSN PRISM Awards for exemplary nursing practice.

We are committed to fostering an inclusive workplace where team members feel valued and supported. Our culture of excellence has earned national recognition, including:

• Magnet® designation for nursing excellence

• Becker’s Top 150 Places to Work in Healthcare (2023)

• Top 10 Military Friendly® and Military Spouse Friendly® Employer (2023)

With advanced technology, patient-centered design, and a new ninth operating room added in 2025, Methodist Mansfield delivers high-quality, innovative care across services including Level III Trauma, NICU, and Maternal Care.

Backed by more than 1,700 team members and 900 physicians, and actively engaged in our community, Methodist Mansfield is a place where your work matters—and your career can grow.