Job Description

You can Make A Difference in the lives of others!
At Heart to Heart Hospice, we provide “Compassionate Care from Our Hearts to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.

Customer Service Liaison

What You Must Have:
• Licensure: Graduate of an accredited school of vocational nursing and current State License as a Licensed Vocational Nurse or Licensed Practical Nurse preferred
• Two years of experience in a clinical care setting preferred; hospice or home health preferred
• Excellent customer service skills
• Demonstrates effective and professional communication and interpersonal skills
• Experience with EMR software is a plus
• Current State Driver’s License
• Must have reliable transportation and provide ongoing valid and current auto liability insurance
• Must be able to read and write in English and follow written and verbal instructions in English effectively

What You Will Do:
• Promote a customer-focused hospice presence in the healthcare community within healthcare facilities and hospitals
• Ability to coordinate care amongst the healthcare professionals
• Work closely with agency leadership to meet growth and development targets
• Assist and perform explanation of hospice services and documentation
• Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations
• May be asked to perform patient care visits or On Call as needed in emergent situations
• Timely submission of all documentation
• Performance of other duties as required
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.