Job Description

Main Purpose of the Role

• Summarize the main purpose of the role
• Supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services.
• Provides information when responding to complex customer inquiries regarding customer accounts and billing.
• Typically requires in-depth knowledge of multiple products/services.
• The support provided is not related to assistance with computer technology.

Main Responsibilities

• List the main responsibilities this role regularly performs.
• As Customer Service Specialist the role will work under limited supervision and apply subject matter knowledge in the area of internal Customer Support (Non-Technical).Requires capacity to apply skills/knowledge within the context of specific needs or requirements.Hanldes customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

ONCO Cancer Diagnostics

LOCATION:

Poland > Warsaw : LIXA D, Gieldowa 5

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Not Applicable