ArcelorMittal

Customer Service Lead with French or German

ArcelorMittal  •  Dąbrowa Górnicza, PL (Onsite)  •  1 month ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

What you'll do:

  • Guarantee compliance with SLAs, OLAs and KPIs.
  • Coordinate operational activities across all delivery locations.
  • Coordinate task allocation, prioritisation and workload distribution.
  • Prepare and present operational dashboards and performance reports.
  • Lead service review meetings with internal stakeholders.
  • Ensure data quality and compliance with internal standards.
  • Act as liaison between offshore operations and internal HR teams.

What'd you need:

  • Solid understanding of HR service delivery models (ITIL or Similar Methodologies).
  • Experience with ticketing and workflow tools (NEOCASE, ServiceNow or Jira).
  • Proficiency in SAP HR, Oracle or similar HRIS platforms.
  • Strong analytical and reporting skills (one of Excel, Power BI, SAP BW/BI, Analysis for Office,SAP queries).
  • Fluency in English and German/French, both spoken and written (mandatory).
ArcelorMittal

About ArcelorMittal

ArcelorMittal is the world's leading steel and mining company, with a presence in more than 60 countries and an industrial footprint in 18 countries. Guided by a philosophy to produce safe, sustainable steel, we are the leading supplier of quality steel in the major global steel markets including automotive, construction, household appliances and packaging, with world-class research and development and outstanding distribution networks.

Through our core values of sustainability, quality and leadership, we operate responsibly with respect to the health, safety and wellbeing of our employees, contractors and the communities in which we operate.

For us, steel is the fabric of life, as it is at the heart of the modern world from railways to cars and washing machines. We are actively researching and producing steel-based technologies and solutions that make many of the products and components we use in our everyday lives more energy-efficient.

We are one of the world’s five largest producers of iron ore and metallurgical coal and our mining business is an essential part of our growth strategy. With a geographically diversified portfolio of iron ore and coal assets, we are strategically positioned to serve our network of steel plants and the external global market.

Industry
Oil, Gas & Mining
Company Size
10,000+ employees
Headquarters
L-1160 Luxembourg, LU
Year Founded
Unknown
Social Media