About Peddler
At Peddler, we focus on making cities more sustainable through fast, smart, and efficient last-mile delivery. Our established network enables us to offer same-day delivery from individual stores, leading retail chains and globally recognised brands with our 100% electric fleet.
Our mission is to transform current urban logistics into a fully sustainable network - beyond local retail. We achieve this in collaboration with international partners who supply our city hubs, after which we handle the last-mile delivery with our electric fleet. By joining Peddler, you become part of a company that values sustainability and innovation, playing a key role in our mission to transform last-mile delivery.
What you'll do
As Customer Service Lead, you will:
Improve customer service and efficiency.
Work closely with the team manager.
Provide support to the team as needed.
Create the team schedule.
Manage customer service related to partners, including handling claims payments.
About you
Excellent communicator in Dutch; English proficiency is a strong plus.
Data‑driven: confident using metrics and tools.
Proactive and entrepreneurial—ready to pitch and implement improvements.
Passionate about sustainability and eager to advance Peddler’s mission.
What You’ll Get
Influence a growing company: coach a tight‑knit team and elevate our customer-first culture.
Work directly with leadership—from Ops, Account, to Product—on strategic improvements.
Thrive in a genuine startup environment: wear multiple hats, take ownership, and drive change.
A passionate, down‑to‑earth team deeply committed to our planet and each other.
Join Peddler and be part of a fun team that likes to spend time together just as much as bringing sustainability to the next level! Take the first step in your career and help us grow while you become the best version of yourself.
At Peddler, we are always looking for ambitious individuals from all backgrounds. Ideally, you will grow within the company from this role, thanks to your proactive, flexible, and service-oriented attitude, your hands-on mentality to contribute to our collective growth, and your dedication to efficiency in your own tasks.
At Peddler, we're all about sustainable, fast, and effortless last mile delivery. Our roots in building a best-in-class local marketplace have uniquely positioned us to provide stores, leading retail chains, and global brands with the ultimate same-day delivery experience.
Whether you're looking for the latest boutique fashion or a healthy organic feast, Peddler has something for everyone. Our sustainable eCargo network operates throughout cities in the Netherlands, providing local retailers and retail chains with an instant fulfillment solution and global brands with reliable same-day micro-fulfillment.
We're passionate about revolutionizing the last mile delivery industry with cutting-edge technology and 100% sustainable practices. Our micro-fulfillment and last mile network is already trusted by major players like UPS, Ahold, and EkoPlaza, as well as thousands of local retailers.
Join us at Peddler and be part of the movement to shape the future of sustainable last mile delivery.
