Handle inbound calls providing detailed information on visa requirements and application procedures
Assist customers with completing online visa application forms
Comprehend customers' queries / complaints / comments
Display empathy/ understanding of the issue/ concern towards the customer
Provide quick and effective resolution to customers' queries
Talks in a way the customer can understand
Is able to handle pressure situations and complaints of irate customers
Works accurately and with an eye for details
Is able to use automated information systems to analyze the customer's situation
Minimum 6 months experience in Customer Service
Good English & French (B2 level) Communication Skills
Excellent real writing/verbal skills
Ensure adherence to daily activities assigned
Prefer having typing Speed +25 wpm with 90% accuracy
MS office knowledge mandatory
Basic computer knowledge
Language - French and English B1 - B2
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
