InterScripts, Inc.

Customer Service – International Voice Support Specialist

InterScripts, Inc.  •  Republic of India (Onsite)  •  5 days ago
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Job Description


Customer
Service
–
International
Voice
Support Specialist


Location:
Hyderabad
(Work from site)
Experience:
1
- 2
Years
Employment Type:
Full-Time
Shift:
Rotational
shifts (24/7 support)
Joining:
Immediate


Program
:
MyChart Support
–
Voice


Our requirement:
Strong communication
skills with the ability to convey complex information effectively


Job Description:


We are urgently looking for
an
International
Voice
Support Specialist
to join our growing
IT healthcare
team.
The ideal candidate will handle
patient support calls, emails, and in-basket requests
related to the MyChart portal.


You will be the first point of contact for patients and healthcare providers
,
assisting
with login issues, password resets, account setup, and general MyChart troubleshooting.


This is a
priority position
with quick
interview
and onboarding
process


Key Responsibilities


  • Handle inbound calls, emails, and in-basket messages for MyChart support.

  • Assist
    users with account access, password resets, and profile activation.

  • Troubleshoot login issues efficiently with high customer satisfaction.

  • Document all interactions accurately in the CRM/ticketing tool.

  • Escalate complex issues to Level
    2 support
    or relevant departments when
    required
    .

  • Provide
    step-by-step guidance to users to help them navigate MyChart features.

  • Maintain service level agreements (SLAs) and ensure
    timely
    resolution.


Requirements


  • Good experience
    in customer support (any domain)

  • 2
    years of experience in
    Health
    care
    customer support
    (Voice)
    / MyChart or Epic Support
    -
    Voice

  • Excellent communication skills – both verbal and written
    (4.5 – 5 rating is mandated to qualify)

  • Strong customer service orientation and problem-solving ability.

  • Comfortable handling multiple channels (phone, email, and ticket systems).

  • Basic understanding of healthcare workflows or
    EHR (Electronic Health Records)
    /EMR
    (Electronic Medical Records)
    systems is a plus.

  • Immediate joiners or short notice period (5
    Days
    preferred).

  • Additional Skill
    – Basic knowledge


  • ServiceNow
    - (Certified/Non-Certified)


  • User management,
    and workflow support
    |
    Proficiency in supporting
    incidents,
    requests, and
    change
    management processes
    |
    Administration
    expertise.


  • EPIC
    - (Certified/Non-Certified)


  • EPIC Hyperspace knowledge

  • EPIC workflow knowledge


Education:


  • Graduate in any discipline.

  • Healthcare
    Customer support
    background preferred.


Why Join Us?


  • Work with a dynamic and supportive healthcare team.


  • Great learning exposure with potential for Epic certification.


  • Fast-track hiring process –
    interviews ongoing this week!

InterScripts, Inc.

About InterScripts, Inc.

InterScripts delivers comprehensive IT services and solutions across multiple industries, supporting both commercial enterprises and government organizations. Our core capabilities include system integration, application development, application support, data extraction, data conversion, and enterprise data management.

We help organizations modernize operations by strengthening data governance frameworks, integrating enterprise systems, and streamlining workflows by reducing operational costs, minimizing risk, and improving data accessibility and decision-making.

InterScripts is a leader in data management solutions, offering secure data archival and legacy system decommissioning through our platform, BytePad. Our digital transformation expertise enables clients to modernize legacy environments, optimize infrastructure, expand self-service capabilities, and improve operational efficiency across the enterprise.

As a HITRUST r2, SOC 2 Type II, ISO 27001:2022, and ISO 9001-certified organization, we are committed to minimizing risk and ensuring the successful development, support, and long-term maintenance of mission-critical systems. Our services and staffing solutions are designed to deliver measurable value, scalability, and long-term sustainability.

Healthcare Expertise

InterScripts supports large healthcare organizations with a comprehensive range of specialized services, including:

Data Governance and Data Management

System Integration

Application Support (Tier 1, Tier 2, and Tier 3)

MyChart Support and Clinical service Desk

Data Archival and Legacy System Decommissioning

EHR and ERP System Transition and Conversion

CRM Platform Implementation and Support (ServiceNow, Salesforce, Microsoft Dynamics)

Within the healthcare domain, we specialize in EHR and ERP system transitions, structured data migration, and system conversion, ensuring seamless modernization while maintaining data integrity, regulatory compliance, and operational continuity.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
South Riding, Virginia
Year Founded
2017
Website
interscripts.com
Social Media