We are looking for customer-focused and highly motivated Arabic-speaking Call Center Agents to join our team in Cairo, Egypt.
Handle inbound and outbound customer calls professionally and efficiently.
Provide accurate information and effective solutions to customer inquiries.
Maintain a high level of customer satisfaction throughout every interaction.
Achieve assigned daily and monthly performance targets.
Follow established processes, quality standards, and call-handling procedures.
Document customer interactions accurately and maintain proper records.
Demonstrate strong communication and problem-solving skills.
Bachelor’s degree in computer science, Business Administration, MIS, or a related field is preferred.
Fresh graduates and experienced candidates are welcome to apply.
Previous experience in a domestic or international call center/customer service environment is an advantage.
Excellent Arabic verbal and written communication skills.
Strong customer service and call-management skills.
Good problem-solving and interpersonal skills.
Ability to work under pressure and meet performance targets.
MS Office proficiency is mandatory.
Typing speed of 25+ WPM with 90% accuracy is preferred.
Cairo, Egypt
Candidates who are customer-oriented, target-driven, professional, and eager to build a career in customer service.
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
