Job Opportunity: Customer Service Intern
Department: Customer Service
Location: Santos
Main Responsibilities:
Provide customer support via email and phone, ensuring clear, polite, and professional communication.
Support daily customer service routines, handling inquiries and follow-ups.
Assist with invoicing and billing of charges, ensuring accuracy and compliance with internal procedures.
Support the sending of customer communications and notices, keeping clients properly informed.
Register and track customer requests, ensuring timely follow-up according to defined SLAs.
Act as a liaison between customers and internal teams to support request resolution.
What We Offer:
Hands-on learning experience in Customer Service operations.
Supportive and collaborative work environment.
Opportunity for professional development and growth.
Currently enrolled in Business Administration, International Trade, Logistics, or related fields.
Good written and verbal communication skills.
Basic knowledge of customer service routines is a plus.
Ability to organize tasks and manage multiple activities.
Proactive and eager to learn.
Detail-oriented and responsible.
Customer-focused mindset and good interpersonal skills.
Launched in Israel in 1945, ZIM (NYSE:ZIM) became a pioneer in container shipping in the early 1970’s, and has established itself as a leading global, asset-light container liner shipping company. We provide customers with innovative seaborne transportation and logistics services, covering the world’s major trade routes and focusing on select markets where we have competitive advantages and are able to maximize our market position.
ZIM’s unique strategy as a digital-oriented, asset-light, global niche carrier offers distinctive advantages, allowing the company to provide innovative and premium customer-centric services while maximizing profitability.
Through this focused strategy, enhanced digital tools, and a reputation as a top industry performer with high schedule reliability and service quality, ZIM is positioned to continue to expand its leadership and achieve best-in-class margins.
