Job Description

We offer a professional but down-to-earth office environment and are looking for someone interested in a long-term position who wants to become a reliable part of the team.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional, helpful and timely manner
• Prepare quotes and process customer orders accurately using our ERP system
• Provide solutions to customers and answer complex questions on products and services.
• Resolve customer concerns and escalate issues when necessary
• Track and manage orders and follow-through to ensure timely and accurate fulfillment
• Provide product information, pricing, order status and assist customers in selecting appropriate products for their applications
• Coordinate and communicate with the manufacturing team regarding production and to ensure timely shipment of orders
• Manage and grow existing accounts as well as prospect for new business.
• Content creation and managing social media and online reputation functions.

Education and/or Work Experience Requirements:

Qualifications

• High school diploma or equivalent required; associate degree preferred
• 1–3 years of customer service or sales support experience preferred
• Strong verbal and written communication skills
• Proficient in Microsoft Office and customer management systems
• Ability to multitask and prioritize effectively
• Strong problem-solving and organizational skills
• Positive attitude and team-oriented mindset

Work Schedule & Pay

• Hourly position; overtime may be required based on business needs
• Typical schedule: Monday–Friday, standard business hours
• Compensation based on experience and qualifications

Preferred Skills

• Experience in a manufacturing or distribution environment

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 25 lbs
• Ability to sit and work at a computer for extended periods
• Must be able to talk, listen and speak clearly on telephone

Work Life Balance Eligibility:

On-site