SunSource

Customer Service / Inside Sales Representative - Industrial Distribution

SunSource  •  Onsite  •  2 days ago
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Job Description

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

Are you looking for an opportunity to grow within a successful and expanding organization? Join SunSource, one of the nations leading distributors of hydraulics, pneumatics, filtration, and automation products and services. At SunSource, you’ll have access to a variety of career paths and the opportunity to be rewarded for your hard work and dedication.
We are currently seeking a high-energy Customer Service Representative (Inside Sales) to join our team and support both our outside sales team and valued customers. The Customer Service Representative is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.

Essential Functions

  • Build and maintain strong relationships with customers and internal sales teams.
  • Handle incoming customer inquiries via phone, email, and customer portals promptly and professionally.
  • Enter customer orders into the ERP system with a goal of 100% accuracy.
  • Prepare and enter quotes into the ERP system or shared directories.
  • Assist customers in finding the right components using product catalogs, web-based resources, and internal tools.
  • Expedite orders as needed to meet delivery commitments.
  • Provide solutions in a team-oriented environment and support outside sales as required (quoting, expediting, customer visits).
  • Follow up on quotes and actively support sales development, including up-selling and cross-selling opportunities.

    • Experience, Education and Skills

  • High School Diploma or GED required; Associate degree or higher preferred (especially in Fluid Power or Technical programs).
  • 2+ years of customer service or inside sales experience, preferably in industrial distribution, manufacturing, or related industries.
  • Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable.
  • Proficient in Microsoft Excel, Word, Outlook, and able to quickly learn CRM systems (experience with Trend is a plus).
  • Strong analytical, mathematical, and mechanical aptitude.
  • Excellent verbal and written communication skills.
  • Ability to work both independently and as part of a team.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Calm under pressure, with sound judgment and decision-making abilities.
  • Demonstrates integrity, professionalism, and ethical standards.

    • We Offer

  • Competitive compensation plan
  • Medical, dental, vision, and 401(k) benefits
  • Paid vacation and holidays
  • Tuition reimbursement and ongoing training opportunities
  • A national distributor with a local presence, representing quality manufacturers
  • A collaborative team environment that encourages professional growth and development

    • Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy

    SunSource

    About SunSource

    At SunSource, we don’t just sell products — we deliver solutions.

    We don’t just offer service — we offer partnership.

    And we don’t just power machines — we keep North American industry running.

    Join forces with us and unlock a breadth and scale of opportunities you won’t find anywhere else.

    With over 250 locations and 3,500+ employees, SunSource is the leading value-added industrial distributor and solutions provider for North America’s industrial and high-tech operators. Our customers rely on us for our vast portfolio of mission-critical components, our unrivaled industry expertise and technical capabilities, our expansive network with long-standing partnerships, and our commitment to driving technological innovation.

    SunSource and our affiliate brands include Amazon Hose & Rubber, Applied Controls, Callahan Weber Hydraulics, Carotek, Denver Industrial Pumps, D/J Industrial, Electro-Matic, Energy Hydraulics, Ford-Gelatt, Fluid Process Equipment, GHX Industrial, K+S Services, Lubrication Equipment & Supply, Master Pumps & Power, McCarty Equipment, Mission Controls, Paragon Technologies, Perfection Servo, Precision Zone Industrial Electronics, Process Solutions Integration, Price Engineering, P.S.I. Fluid Power, Ryan Herco Flow Solutions, Stuart Hose & Pipe, The Hope Group, United Central, Western Hydrostatics, and Western Integrated Technologies.

    Do work you can be proud of, with a team adding true value for our customers, our industry, and our world as a whole. We’re stronger together.

    We may be many brands, but at our core we’re one company, one culture and one powerful operating system that keeps North American industry running.

    Industry
    Manufacturing & Production
    Company Size
    1,001-5,000 employees
    Headquarters
    Addison, IL
    Year Founded
    Unknown
    Website
    sun-source.com
    Social Media