Job Description

•Regional Animal Shelter Call Center  Customer Service answering questions concerning animals -remote work. (telework)

Provide friendly, relevant, encouraging and reliable information and assistance customers.

• Educate and assist customers via phone,  and email.

• Orient customers to client program policies and procedures,Online features and expected group norms.

• Respond via email to customers’ questions about current resources and other program logistics. 

• Receive documents and enter data for  applications and to update various electronic files with new customer  information.

• Coordinate and maintain automated record-keeping systems for participants.

• Enter new data into Online system , ensuring complete and accurate data records.

• Communicate with new groups in formation

• Gather data and prepare documents for monthly reports. 

• Assist co-workers as assigned; perform other duties as assigned.

Location: Kent (telework- remote)

Duration: 3 -6 months 

Pay: $21.88 per hour

Mon-Fri, from 8:30am-4:30pm (35 hour), with 1 hour of lunch.