Job Description

Aviation Recruitment experts Optime are delighted to be recruiting Customer Service / Heathrow Helper to join a well-established and successful client at Heathrow Airport.

This is a fantastic opportunity to join a customer-focused team in a fast-paced and rewarding airport environment, offering flexible shift options and the opportunity for long-term employment.

As a Heathrow Helper, you will play an important role in creating a positive and welcoming experience for passengers travelling through Heathrow Airport. You will be part of a friendly and professional team, supporting passengers throughout their journey by providing excellent customer service, friendly assistance, information and guidance across the airport.

What’s on offer:

• Rate of Pay: £14.85
• Shift Pattern: 3+ shifts per week
• Shifts available: between 6 hour-8hour (shift will be confirmed)
• ( Example of shifts: 05:00 - 14:00 & 13:30 - 23:00 Break cover : 11:00 - 17:00/12:00 - 18:00 )
• Weekly Pay (every Friday).
• Full training provided.
• Temp to Perm (performance based).
• Induction date : As soon as the reference check for the BLUE ID is completed.

Key Duties:

• Managing the efficient flow of passengers and helping to reduce congestion throughout Heathrow terminals.
• Providing key compliance and security messaging to passengers when required.
• Liaising with Heathrow Security, Airlines, Ground Handlers and UK Border Force.
• Interacting and engaging positively with passengers from a wide range of backgrounds.
• Supporting passengers with wayfinding, directions and general airport guidance.
• Providing friendly, professional and welcoming customer service at all times.
• Helping passengers with questions and providing clear and accurate information.
• Creating a positive passenger experience and supporting people throughout their journey.
• Standing for the duration of the shift.

What we are looking for:

• Excellent communication and interpersonal skills.
• Previous customer service experience is desirable.
• A genuine passion for working with and helping people.
• A friendly, approachable and positive attitude.
• Confident in interacting with passengers and colleagues from different backgrounds.
• Professional, reliable and able to remain calm in a busy airport environment.
• A proactive approach and willingness to go the extra mile to support passengers.
• Ability to work effectively as part of a team.
• Additional language skills are highly desirable.
• Requirements:
• Ability to work in a team.
• Great work ethic.
• Excellent communication skills.
• Must be over 18.
• Previous airport and/or cleaning experience would be beneficial.

Please note: As this is an airport role, successful candidates must pass security checks in-line with CAA regulations. These checks include 5-year work and address history, DBS (must have no disqualifying criminal convictions), valid Right to Work.

For an opportunity to join this fantastic business, please submit your CV to apply today!

Optime Group is acting as an Employment Business in relation to this vacancy.