Job Description

Customer Support Representative
Manage client communication and order processing, ensuring accurate and timely service. Monitor stock, pricing, and reports while supporting inventory activities and operational improvements.
Ideal Candidate Profile
• University degree completed, preferably in economics.
• Advanced English skills (written and spoken).
• Experience in customer relations is an advantage.
• Excellent communication, organizational, and analytical skills.
• Ability to synthesize and clearly communicate information, both internally (colleagues) and externally (clients).
• Solid PC skills; experience with management software (ERP) is a plus.
• Attention to detail and ability to work efficiently under pressure.
• Proactive mindset: ability to come up with suggestions and improvement initiatives.
Main Responsibilities
• Manage the daily relationship with the assigned client portfolio – via ERP system, email, or phone.
• Take over and process orders in accordance with agreed contractual terms.
• Calculate prices and monitor the profitability of clients in the portfolio.
• Prepare analyses and reports – responsible for their accuracy and completeness.
• Analyze and manage stock; actively participate in periodic inventories.
• Mainly office-based activity – physical presence in the factory is required.
What We Offer
• Stable work environment in a company with tradition and international recognition.
• Opportunity to work in a dynamic field alongside a professional team.
• Access to modern technologies and global know-how through MCC.
• Competitive salary package and performance-based benefits.
Benefits Package Offered by MCC Cluj-Napoca
• Meal vouchers: 45 RON/day worked, granted monthly (taxed according to legislation).
• Private medical insurance through Allianz Țiriac.
• Voluntary pension through NN Asigurări, starting from the second year of activity.
• Occasional bonuses: Easter, Christmas, company day, and vacation bonus.
• Transport reimbursement: up to the value of two monthly RATUC subscriptions.
• On-site work at the company headquarters (not remote/hybrid).

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.
MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at www.mcclabel.com.
If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com.
Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.