Job Description

Job Title:

Customer Service - French/German/Spanish/ItalianThe Sr Advisor I, Technical Support provides the most advanced technical support to client customers. This position responds to escalated and unresolved calls from other technical support advisors.

Essential Functions/Core Responsibilities

Communicate with clients using French/German/Spanish/Italian through email, online, and voice formats. Assist clients with inquiries related to logistics, returns and exchanges, and after-sales technical support for smart home products (such as robot vacuums, floor scrubbers, hair dryers, and other small appliances) on Amazon's official website and overseas e-commerce platforms, providing them with accurate and comprehensive service. Analyze customer needs through communication, and enhance customer satisfaction through efficient and accurate responses and professional service. Provide timely feedback on issues discovered during service and actively propose improvements and suggestions. Working hours: 15:00-24:00 during daylight saving time (16:00-1:00 during standard time). Work five days and rest for two days.

Candidate Profile

• Fluent French or German or Spanish or Italian
• Courteous with strong customer service orientation
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem solving skills
• Dependable with proficient attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Ability to work as a team member, as well as independently with minimal supervision
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

CHN Suzhou - 1F BIII-23 Creative Industry Park 328 Xing Hu Street

Language Requirements:

Time Type:

Full time

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