Job Description
Mercier Consultancy is seeking a Customer Service Representative fluent in Polish to join our IT Support team based in Athens, Greece. In this essential role, you will provide outstanding customer service and support to Polish-speaking clients, assisting them with IT-related inquiries and technical issues.
If you have strong communication skills, a passion for technology, and a dedication to delivering excellent customer support, we encourage you to apply and become a valued member of our team.
Responsibilities
- Provide customer service and IT support in Polish via phone, email, and chat.
- Assist customers in troubleshooting technical issues and guiding them through solutions.
- Document customer interactions, issues, and resolutions accurately.
- Collaborate with technical teams to escalate and resolve complex problems.
- Maintain up-to-date knowledge of IT products, systems, and support processes.
- Ensure timely and professional responses to customer inquiries.
Requirements
- Fluency in Polish and English, both written and spoken. Please clearly state your nationality and native language in your C.V. and/or cover letter.
- Strong customer service and communication skills.
- Basic knowledge of IT systems and troubleshooting techniques.
- Previous experience in IT support or customer service is preferred.
- Ability to manage multiple tasks in a fast-paced environment.
- Problem-solving mindset and attention to detail.
- Familiarity with customer support software and ticketing systems is an advantage.
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...