Job Description

Mercier Consultancy is seeking a Customer Service Representative fluent in Polish to join our IT Support team based in Athens, Greece. In this essential role, you will provide outstanding customer service and support to Polish-speaking clients, assisting them with IT-related inquiries and technical issues.

If you have strong communication skills, a passion for technology, and a dedication to delivering excellent customer support, we encourage you to apply and become a valued member of our team.

Responsibilities

• Provide customer service and IT support in Polish via phone, email, and chat.
• Assist customers in troubleshooting technical issues and guiding them through solutions.
• Document customer interactions, issues, and resolutions accurately.
• Collaborate with technical teams to escalate and resolve complex problems.
• Maintain up-to-date knowledge of IT products, systems, and support processes.
• Ensure timely and professional responses to customer inquiries.

Requirements

• Fluency in Polish and English, both written and spoken. Please clearly state your nationality and native language in your C.V. and/or cover letter.
• Strong customer service and communication skills.
• Basic knowledge of IT systems and troubleshooting techniques.
• Previous experience in IT support or customer service is preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Problem-solving mindset and attention to detail.
• Familiarity with customer support software and ticketing systems is an advantage.

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...