Malayan Flour Mills Berhad

Customer Service - Financial Industry

Malayan Flour Mills Berhad  •  Kuala Lumpur, MY (Onsite)  •  2 months ago
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Job Description

Company Background:

We are representing one of our multinational client, an award-winning leader in online trading and financial service industry, looking for an Customer Service Representative to be based in KL Sentral.

Job Responsibilities:

  • Self-manage outbound call campaigns to offer added value services to existing and new customers. Promote sales of the companys products and services, thereby increasing deposits and developing long-term client relationships.
  • Assist clients in opening individual trading accounts and provide guidance on accessing the companys online trading platforms and deposit channels. Address client inquiries regarding their trading accounts, such as the status of deposits and withdrawals.
  • Assist clients in completing FX/CFD trading account documentation and review. Help clients submit or forward their uploaded onboarding documents to the operations team for final account approval and account setup.
  • Conduct KYC (Know Your Customer) checks to understand clients' financial and investment backgrounds and concerns, offering resolutions to maintain client retention levels, while actively seeking upsell opportunities.
  • Assist with trade audit inquiries, ensuring trades are executed correctly, investigating trade audit cases, and submitting adjustments when necessary.
  • Assist clients inquiries and solve problem for the clients.

Job Requirements:

  • At least with a Bachelor's Degree in accounting/ finance or any relevant field.
  • Minimum 2 years of working experience as customer service in financial related industry.
  • Willing to work based on shift arrangement.
  • Able to speak and write English and Mandarin (Due to business nature)

Working Hour:

Monday - Friday OR Sunday - Thursday

9:00am-5:00pm OR 10:00am-7:00pm

Salary up to RM5,000

Candidate interested may apply online or send resume at sia@talentrecruit.com.my

Only shortlisted candidate will be notified.

Malayan Flour Mills Berhad

About Malayan Flour Mills Berhad

Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.

MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.

With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.

Building the workforce of the future…Today. We invite you to be part of our team!

Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.

Industry
Food & Beverage
Company Size
201-500 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1961
Website
com.my
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