Job Description

We are PZ Cussons. Our purpose is For everyone, for life, for good

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.

Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

• Communicate with customers through email, MS Teams meetings, and WhatsApp (as required)
• Manage Purchase Orders (PO) from GMA customers, ensuring customer requirements are fulfilled and all documentation is complete
• Coordinate and create Stock Transfer Orders (STO) and Sales Orders (SO) for Intercompany OUs (UK & Africa)
• Collaborate with Planning, Logistics, and third-party suppliers to ensure shipment alignment and document completeness
• Consolidate demand forecasts from OUs during Week 1 of each month
• Collect and consolidate monthly Supply Chain reports for global reporting purposes
• Prepare and monitor Customer Service Level (CSL) reports for export activities
• Ensure timely and accurate execution of the Order-to-Invoice process

Requirements :

• Minimum 4 years of experience in managing Export Customer Service operations, preferably in an FMCG company
• Experience as a Customer Service professional specializing in international trading/export operations
• Strong knowledge and experience in managing Order-to-Invoice processes for Intercompany OUs and GMA customers
• Proficient in SAP and Microsoft Office applications
• Good command of English, both written and spoken, is mandatory
• Agile, collaborative, and possess strong communication skills

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PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!